Customer Support Consultant, crypto

1 week ago


Central And Western District, Hong Kong SAR China SupportYourApp Full time
(Chinese and English) Customer Support Consultant, crypto (remote)

1 day ago Be among the first 25 applicantsWhat if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a

Customer Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office.What you will do:Provide exceptional customer support via chats and emailsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this role:Native Chinese and English upper intermediate (B2 level)At least 6 months of experience in a customer support roleExperience with live chats and emailsInterest in crypto or stock exchangeAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with CRM systemsExperience in crypto/financeExperience with Salesforce or ZendeskBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and

send your CV in English , pointing out your outstanding skillsVisit our website: www.supportyourapp.comDISCLAIMER:

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.Seniority level

AssociateEmployment type

Full-timeJob function

Customer ServiceIndustries: IT Services and IT Consulting

#J-18808-Ljbffr

  • Central And Western District, Hong Kong SAR China Tothemoon Full time

    About UsTothemoon, formerly Tothemoon, is a global crypto platform on a mission to make digital finance accessible, secure, and intuitive for everyone. Established in 2017, the platform initially catered to corporate and institutional clients before expanding its vision to include retail users. Serving a community across 160+ countries and supporting more...


  • Central And Western District, Hong Kong SAR China Tothemoon Full time

    About UsTothemoon, formerly Tothemoon, is a global crypto platform on a mission to make digital finance accessible, secure, and intuitive for everyone. Established in 2017, the platform initially catered to corporate and institutional clients before expanding its vision to include retail users. Serving a community across 160+ countries and supporting more...


  • Central And Western District, Hong Kong SAR China Tothemoon Full time

    About Us Tothemoon, formerly Tothemoon, is a global crypto platform on a mission to make digital finance accessible, secure, and intuitive for everyone. Established in 2017, the platform initially catered to corporate and institutional clients before expanding its vision to include retail users. Serving a community across 160+ countries and supporting more...


  • Central And Western District, Hong Kong SAR China OSL Full time

    1 week ago Be among the first 25 applicants Talent Acquisition Lead@OSL | Listed | Regulated | Crypto Trading Platform Handles customer enquiries from various communication channels to ensure OSL B2 C Support meets customer needs Maintain a high level of professionalism and empathy in all customer interactions. Document and track customer interactions in CRM...


  • Central And Western District, Hong Kong SAR China OSL Full time

    1 week ago Be among the first 25 applicantsTalent Acquisition Lead @ OSL | Listed | Regulated | Crypto Trading PlatformHandles customer enquiries from various communication channels to ensure OSL B2C Support meets customer needsMaintain a high level of professionalism and empathy in all customer interactions.Document and track customer interactions in CRM...


  • Central And Western District, Hong Kong SAR China ConnectedGroup Full time

    Crypto Investment Director - Asset Management Firm (CG052333214) Hong Kong Island, Hong Kong Responsibilities Originate and lead investments in crypto related mandates. Lead due diligence procedures, research, and quantitative analysis of various investment opportunities. Prepare materials for client meetings, supporting the engagement with institutional...


  • Central And Western District, Hong Kong SAR China Crypto Full time

    The Quant Trading team is responsible for trading and managing risks associated with different crypto products, including spots and derivatives. The team develops and implements trading strategies in fast-paced and complex trading environments.Job ResponsibilitiesMonitor real-time risk/P&L/funding/system health statusCovers trading...


  • Central And Western District, Hong Kong SAR China Prosynergy Consulting Limited Full time

    Compliance Consultant (Most importantly with passion to deliver exceptional services)Company DescriptionProsynergy Consulting Limited, based in Hong Kong, is a premier consulting firm specializing in regulatory and compliance services for financial institutions, fintech operators, crypto businesses, and other organizations. With extensive regulatory and...


  • Central And Western District, Hong Kong SAR China Crypto Payment Business Full time

    Crypto Payment Business Hong Kong, Hong Kong SARAre you passionate about revolutionizing the payments landscape with blockchain technology? We are looking for a visionaryVice President (Sales/Product/Growth/Marketing)to drive the growth and success of ourcrypto payment business . Join us in shaping the future of payments with cutting-edge crypto...


  • Central And Western District, Hong Kong SAR China Crypto Payment Business Full time

    Crypto Payment Business Hong Kong, Hong Kong SARAre you passionate about revolutionizing the payments landscape with blockchain technology? We are looking for a visionaryVice President (Sales/Product/Growth/Marketing)to drive the growth and success of ourcrypto payment business . Join us in shaping the future of payments with cutting-edge crypto...


  • Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care Consultant Apply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352 Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...


  • Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care Consultant Apply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352 Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...


  • Central And Western District, Hong Kong SAR China OSL Full time

    We are seeking an experiencedCustomer Service Product Managerto enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience.Key ResponsibilitiesDevelop and maintain the product roadmap for customer...


  • Central And Western District, Hong Kong SAR China OSL Full time

    We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience. Key Responsibilities Develop and maintain the product roadmap for...


  • Central And Western District, Hong Kong SAR China Osmium Consulting Group Full time

    Information Security Manager (Top-Tier Crypto Company)3 days ago Be among the first 25 applicants Direct message the job poster from Osmium Consulting Group Responsibilities Design, develop, implement and support various security technologies, controls and tools in corporate environment Hands-on assessing, hardening and patching security systems Respond and...


  • Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care ConsultantApply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...


  • Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care ConsultantApply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...


  • Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Customer Service Consultant (Job Ref: CW1345CSOA)Client Description:The most famous automotive retailer in Hong Kong.Job Description:Provide professional technical/mechanical advice.Follow up with the customers closely regarding the service progress.Liaise with internal departments to ensure the service is delivered on time accordingly.Handle ad hoc projects...


  • Central And Western District, Hong Kong SAR China Tesla, Inc. Full time

    The primary goal of the Technical Support Specialist is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer...


  • Central And Western District, Hong Kong SAR China Tesla, Inc. Full time

    The primary goal of the Technical Support Specialist is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer...