Customer Support Consultant, crypto
1 week ago
1 day ago Be among the first 25 applicantsWhat if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office.What you will do:Provide exceptional customer support via chats and emailsBuild positive and long-lasting relationships with customersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesMaintain working knowledge of our client's products and servicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this role:Native Chinese and English upper intermediate (B2 level)At least 6 months of experience in a customer support roleExperience with live chats and emailsInterest in crypto or stock exchangeAnalytical and research skillsPositive and responsible attitudePersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience with CRM systemsExperience in crypto/financeExperience with Salesforce or ZendeskBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English , pointing out your outstanding skillsVisit our website: www.supportyourapp.comDISCLAIMER:
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.Seniority level
AssociateEmployment type
Full-timeJob function
Customer ServiceIndustries: IT Services and IT Consulting
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