Crypto Community Moderator

4 weeks ago

Central And Western District, Hong Kong SAR China Tothemoon Full time
About UsTothemoon, formerly Tothemoon, is a global crypto platform on a mission to make digital finance accessible, secure, and intuitive for everyone. Established in 2017, the platform initially catered to corporate and institutional clients before expanding its vision to include retail users. Serving a community across 160+ countries and supporting more than 300 cryptocurrencies, Tothemoon offers a complete ecosystem that empowers users to trade, invest, and grow in the crypto space—all in one place. With a commitment to cutting-edge security and an ever-evolving suite of tools, Tothemoon is redefining what’s possible in digital finance, helping users worldwide reach beyond the ordinary.As Tothemoon continues to expand, we are growing our team to meet the needs of our thriving global community. We are now seeking a skilled Crypto Community Moderator to ensure our online spaces remain safe, engaging, and supportive environments. This role is integral to fostering a vibrant community where users feel valued and empowered to explore the full potential of our platform. If you are passionate about crypto and excel at creating positive experiences, we’d love to have you on board as part of our mission to redefine digital finance.Key Accountabilities:

Liaise with the global crypto community and develop strong relationships with its members.Engage with Tothemoon community members, encourage participation in discussions, and extend the engaged society across all the channels.Respond to customers’ comments and requests in a timely manner, answer questions and provide support to members who need it.Review and moderate all user-generated content and user profiles; ensure that all members are following the rules, and take action against any member who violates the guidelines.Manage the banned user process, and track and remove previously banned users.Resolve disputes by acting as a mediator and finding a solution that works for everyone involved.Develop the online community moderation strategy and calendar.Produce reports on relevant moderation statistics, issues, and outcomes.Provide community feedback to the management and stakeholders.Coordinate with Marketing, Product, PR, and Communications teams of Tothemoon to ensure brand consistency.Stay up to date with digital technology, industry, and community trends.Requirements:

3 years of proven success in online community moderation with at least 2 years in crypto/blockchain related products.Deep understanding of the crypto space and crypto trading.Expertise in Telegram, Twitter, and Discord platforms.Prior experience in planning and managing online events is highly preferred.An independent, responsible, and highly organized way of working, with a creative approach to engage and solve challenges.Fluent English, C1+ level, preferably native or bilingual.Exceptional written and verbal communication capacity and interpersonal skills: Able to build and manage relationships with customers, team members, cross-functional colleagues, and external partners.Superb time management skills and ability to work under pressure.Proficiency in customer service and online management tools.Terms and Benefits:

Competitive salary.Truly flexible schedule.Fully remote work.Paid holiday.Continuous professional development.Career prospects.Energetic team without prejudice and with a sense of humor.We at Tothemoon stand for equal opportunities, fairness, and diversity. Therefore, the selection of candidates takes place regardless of race, nationality, gender, sexual orientation, religion, age, civil and marital status, and health conditions.

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