Sales and customer care consultant

3 weeks ago

Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

Sales and Customer Care Consultant Apply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352 Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. Operations are now seeking a talented Sales and Customer Care Consultant (1 year Fixed Term Contract) to join the Customer Care team. Some of the essentials for you to know are: Besides a competitive salary, we can offer you: Performance bonus schemes dependant on the type of role you are in Our famous staff discount along with exclusive staff sales MPF plus voluntary contribution from the company Multi-purpose insurance Rental Reimbursement Program Flexible working A chance to be part of a fun and caring team that support each other Here is a breakdown of what you’ll be doing: Be the first point of contact, you will consistently deliver an exceptional customer experience Address customer enquiries through a number of channels including phone, email, chat and social, working within brand guidelines Work proactively to efficiently resolve customer queries, identifying appropriate solutions accurately and positively, whilst anticipating future needs of the customer Confidently sell through service in offering styling advice to meet customer needs and effective questioning through positive engagement Act as the customer advocate within the business, escalating issues and providing customer feedback to the relevant commercial and operational teams Answer a wide variety of customer enquiries including; product enquiries, styling advice, returns or repairs, pricing questions, order delivery timescales and conveying a solution focused message to the customer at all times Liaise with internal departments such as operational and commercial teams to expedite issues that are raised by the customer Achieve and exceed productivity, KPI’s and sales targets without comprising the delivery of exceptional customer service The type of person we are looking for: Strong ability to communicate effectively in English, Mandarin and Cantonese A customer centric approach in all your work Demonstrable experience in providing exceptional customer service Worked in a customer care environment, preferably in the luxury retail sector A sales driven approach Background in ecommerce (preferably)Great commercial judgement and critical thinking A flexible attitude and are a keen problem solver Knowledge and enthusiasm for fashion Passion and desire to work proactively, offering an exceptional experience A high level of maturity, poise and finesse to work with luxury and exceptionally demanding clients Self-motivation, high energy level, with passion to take ownership, accountability and initiative in exceeding business, team and individual goals Ability to learn quickly and absorb extensive information on our brands and product offerings Technical agility in learning and using multiple applications and systems; ability to multi-task on a daily basis between systems Excellent written and verbal communication skills; including attention to detail and use of excellent spelling and grammar as well as the ability to build relationships with customers Flexibility and are available to work during hours of operation, including weekends and during busy periods there is an expectation to work additional shifts Good dose of common sense From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV. YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Entry level Workplace Type: Hybrid About Us YOOX NET-A-PORTER is a leading online luxury and fashion retail business. Made up of four multi-brand online stores, NET-A-PORTER, MR PORTER, THE OUTNET and YOOX, we connect customers to the world’s most coveted brands, bringing them outstanding style and an impeccable service. Across all its operations sits YOOX NET-A-PORTER’s Infinity 2030 strategy, its long-term commitment to drive a more sustainable and circular fashion system. Leveraging more than 20 years of data and insights, YOOX NET-A-PORTER continues to embrace next generation technologies including AI, augmented reality and digital ID to evolve and enhance the customer journey. YOOX NET-A-PORTER is part of Richemont. Geoffroy Lefebvre is the CEO. Follow@YNAP: Instagram/Linked In/Twitter/You Tube#J-18808-Ljbffr

  • Sales and customer care consultant

    6 days ago

    Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care Consultant Apply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352 Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...

  • Sales and Customer Care Consultant

    3 weeks ago

    Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care ConsultantApply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...

  • Sales and Customer Care Consultant

    3 weeks ago

    Central And Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care ConsultantApply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...

  • Air Logistics Customer Care Specialist

    3 weeks ago

    Central And Western District, Hong Kong SAR China Kuehne + Nagel AS Full time

    You will be part of our Air Logistics team, adding your expertise and skills to the delivery of customer excellence.Your RoleYou are responsible to support our customers by providing helpful information, answering queries, and resolving complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to...

  • Air logistics customer care specialist

    3 weeks ago

    Central And Western District, Hong Kong SAR China Kuehne + Nagel AS Full time

    You will be part of our Air Logistics team, adding your expertise and skills to the delivery of customer excellence. Your Role You are responsible to support our customers by providing helpful information, answering queries, and resolving complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to...

  • Business consultant

    3 weeks ago

    Central And Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Business Consultant (Pre-Sales) (Ref: CC/GTM/BC)Posted on 11/04/24 11:22 Full Time Hong Kong SARResponsibilities: Collaborate with sales team to prepare software demo Prepare proof-of-concept (POC) and prototype for potential customers Prepare technical solutions and proposals Establish and maintain long-term relationship with potential and existing...

  • Customer service officer-hearing care

    2 weeks ago

    Central And Western District, Hong Kong SAR China WSAudiology Full time

    Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. What you will do Clinical...

  • Business Consultant

    3 weeks ago

    Central And Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Business Consultant (Pre-Sales) (Ref: CC/GTM/BC)Posted on 11/04/24 11:22Full TimeHong Kong SARResponsibilities:Collaborate with sales team to prepare software demoPrepare proof-of-concept (POC) and prototype for potential customersPrepare technical solutions and proposalsEstablish and maintain long-term relationship with potential and existing...

  • Senior Customer Care Officer

    2 weeks ago

    Central And Western District, Hong Kong SAR China Mox Bank Full time

    Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.Why MoxEverything at Mox – from our products, features,...

  • Customer Service Officer-Hearing Care

    3 weeks ago

    Central And Western District, Hong Kong SAR China WSAudiology Full time

    Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.What you will doClinical...

  • Customer Service Officer-Hearing Care

    3 weeks ago

    Central And Western District, Hong Kong SAR China WSAudiology Full time

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.What you will doClinical Administration...

  • Customer Care Executive – Luxury Brand

    3 weeks ago

    Central And Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Customer Care Executive – Luxury Brand (Ref. No.: 26544)Our client, a well known Luxury Brand, is looking for a high-caliber person to fill the position.Job DutiesRespond to customer inquiries, concerns, and complaints promptly and professionally via phone, email, chat, or other communication channels.Provide accurate and detailed information about...

  • Customer Care Executive – Luxury Brand

    3 weeks ago

    Central And Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Customer Care Executive – Luxury Brand (Ref. No.: 26544)Our client, a well known Luxury Brand, is looking for a high-caliber person to fill the position.Job DutiesRespond to customer inquiries, concerns, and complaints promptly and professionally via phone, email, chat, or other communication channels.Provide accurate and detailed information about...

  • Customer Care Executive II

    3 weeks ago

    Central And Western District, Hong Kong SAR China DELIVEROO Full time

    Customer Care Executive llWhy DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they...

  • Senior Customer Care Officer

    3 weeks ago

    Central And Western District, Hong Kong SAR China Mox Bank Full time

    Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.Why MoxEverything at Mox – from our products,...

  • Customer Support Consultant, crypto

    6 days ago

    Central And Western District, Hong Kong SAR China SupportYourApp Full time

    (Chinese and English) Customer Support Consultant, crypto (remote)1 day ago Be among the first 25 applicantsWhat if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office.What you...

  • Sales consultant

    3 weeks ago

    Central And Western District, Hong Kong SAR China 朗喬 Immerse Languages Full time

    Join Our Dynamic Team at Immerse Languages Institute!We are seeking a highly motivated and results-driven Sales-Course Consultant to join our team at Immerse Languages Institute, a leading language centre offering over 12 languages. As a Course Consultant, you will play a key role in driving sales growth and providing exceptional customer service to our...

  • Sales consultant

    3 weeks ago

    Central And Western District, Hong Kong SAR China 朗喬 Immerse Languages Full time

    Join Our Dynamic Team at Immerse Languages InstituteWe are seeking a highly motivated and results-driven Sales-Course Consultant to join our team at Immerse Languages Institute, a leading language centre offering over 12 languages. As a Course Consultant, you will play a key role in driving sales growth and providing exceptional customer service to our...

  • Senior Customer Care Officer

    3 weeks ago

    Central And Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time

    • Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channels• Handling social media inbox• Handle escalation cases with investigation done• Support training, coaching and share the best practice to new joiners• Feedback and provide solutions to increase the efficiency within CS team• Escalate ad hoc incidents and...

  • Medical sales representative, specialty care

    3 weeks ago

    Central And Western District, Hong Kong SAR China GlaxoSmithKline Full time

    Site Name: Hong Kong - Field Worker Posted Date: Jan 16 2025 Are you looking to join a high-functioning sales team where you can drive business development and accelerate client engagement? If so, the Medical Sales Representative position could be an ideal opportunity to explore. As a Medical Sales Representative, you will bring the marketing plan of action...