Senior Customer Care Officer

2 weeks ago

Central And Western District, Hong Kong SAR China Mox Bank Full time
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.Why MoxEverything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.Mox rewards you with an array of banking and lifestyle benefits. Who says banking can't be fun?Who are we looking for?We are looking for a Senior Customer Care Officer (Investment) for our thriving Operations departmentResponsibilities:Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channelsHandle escalation cases with investigation doneSupport training, coaching and share the best practice to new joinersFeedback and provide solutions to increase the efficiency within CS teamEscalate ad hoc incidents and propose appropriate actions to the management teamTasks will be assigned per the business needsRequirements:Must need to hold a valid Type 1 HKSI licenseHigher Diploma or above3 years' experience in contact center, preferably gained in the financial services industry & chat teamKnowledge of the major retail banking products, especially unsecured lending & investmentPossess customer centric and positive mindset with a can-do attitudeNative in Cantonese, and fluency in English to handle daily interactions with internal and external stakeholders.Good at written Chinese and EnglishWilling to work hands-on under a lean organization structure.Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.Basic knowledge of using Mac and OS, and the latest office cloud applicationsWill consider as Customer Care Officer (INV) with less experienceTo be eligible for internal referrals at Mox Bank, you must be referred by a full-time permanent employee of Mox BankJoin us todaySeniority level

AssociateEmployment type

Full-timeJob function

Other and Customer ServiceIndustries

Banking

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