Customer Care Officer

3 weeks ago

Central And Western District, Hong Kong SAR China Inchcape Greater China Full time
4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Inchcape Greater ChinaTalent Acquisition | Employer Branding | Fashion & Apparel | Consumer Products

Inchcape

is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.Inchcape Greater China

is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.Do you have a passion for Technology and Automotive? At the Inchcape, you can build trust with customers as a Mobility Genius to provide professional technical knowledge for our vehicle's products. You offer advice that will further improve the customer's experience with our products.Responsibilities:Make outbound calls for Service Reminder and invite customers back for regular maintenance.Identify customer’s needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to respective unit for further handling.Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues.Maintain customers’ loyalty through telephone contact.Work with internal departments to reply to customers’ enquiries.Monday to Saturday, 9am to 6pm, 5-day work week.Work from Home arrangement after completion of probation.Requirements:Minimum 1 year of telesales experience in call center operations.HKCEE / DSE or above.Professional qualification with IIQAS Paper 1 to 2.Fluency in spoken Cantonese, Mandarin, and English.Proficient in PC software applications including MS Word, Excel, and Chinese Word Processing.Good telephone manner.Proactive with good problem-solving and customer service skills.WORK LOCATION

(Shuttle Bus Provided):All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.Seniority Level

AssociateEmployment Type

Full-timeJob Function

Customer Service, Sales, and Business DevelopmentIndustries

Motor Vehicle Manufacturing

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