Air logistics customer care specialist

4 weeks ago

Central And Western District, Hong Kong SAR China Kuehne + Nagel AS Full time

You will be part of our Air Logistics team, adding your expertise and skills to the delivery of customer excellence. Your Role You are responsible to support our customers by providing helpful information, answering queries, and resolving complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services, and features. You will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives. Your Responsibilities Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with the Field Sales and Operational Care Center (OCC). Establish and strengthen operational relations with customer contact(s) through engaging interactions, regular care visits, and proactive advisory and consulting to drive customer excellence. Qualify customer inquiries and provide quotations within the given price band, in line with the guiding principles in decision-making, then follow up to ensure quotations are accepted and closed. Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order. Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges. Document, resolve, and analyze all complaints and feedback, then identify, share, and eliminate root causes. Prepare, review, and refine customer reports. Your Skills and Experiences Strong time management skills, along with your customer and stakeholder relationships, will be the key to your success. You have been selected for this role for your knowledge across our operations, products, and services; because you possess the key attributes we are looking for. Good Reasons to Join We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today#J-18808-Ljbffr

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