Customer Service Officer-Hearing Care

3 weeks ago

Central And Western District, Hong Kong SAR China WSAudiology Full time
Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.What you will do

Clinical Administration and Customer Support for responsible clinic(s):Respond promptly to product and service inquiries via phone or email, addressing availability, pricing, delivery, and payment options.Schedule appointments, assist in marketing, manage reports, handle sales invoices, and oversee stock levels for efficient clinic operations.Undertake additional tasks or projects as assigned by the Line Manager to support the responsible clinic(s).Clinical Audiology related rolesComplete all assigned training and pass exams within the set timeframe to become a qualified Hearing Care Officer.Assist clinical audiology/audiometrician in meeting sales targets by providing hearing tests, fittings, reviews, repairs, and consultations.Serve clients professionally in audiology services and support various company areas like marketing, customer service, and technical support as required.What you bring

Experience1 year of work experience. Fresh graduates are also welcome.Good interpersonal relationship, good teamwork, and service spirit.Good command of English and Cantonese in speaking, listening, and writing. Proficient in computer operation skills, mainly office software.Personal competenciesEthics, confidence, managing ambiguity, and being open to learning.Knowledge of bank receipts and payments, cash management, accounting, and voucher check.Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity, and celebrate our successes.Sounds wonderful? We can't wait to hear from you.WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

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