Product Manager, Customer Service

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience. Key Responsibilities Develop and maintain the product roadmap for...

About Us An award-winning Fintech organisation with a dedicated team of 500+ professionals across the globe. With more than 15 offices across the world, we are a people-centric company which prides itself on being product-oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team’s operation....

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, e...

Officer, Customer Services (Phone Banking - General Banking)Post Date05/09/2024DivisionRetail BankingDepartment/BranchDirect ChannelsResponsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking,...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Job ResponsibilitiesLead the Customer Service Team in ensuring efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter, and Luggage Services.Monitor the grooming and performance of Customer Services team, contract casual staff, and service providers.Handle customer enquiries...

Senior Officer / Assistant Manager, Customer Services (Corporate Banking)Post Date04/12/2024DivisionCorporate BankingDepartment/BranchMarketingYou will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven.Key Responsibilities:Manage the operations of customer service delivered in various platforms including...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Product Manager (Telecom Product and Services)About The TeamAt HKBN, it's more than a job but an inspirational life journey. We offer a fast-paced, dynamic and fulfilling experience as you expand your career. We are one of the region's fastest growing telecom services and digital solutions providers.We bring together the best of technology, global...

Officer, Customer Services (Phone Banking - General Banking)Post Date05/09/2024DivisionRetail BankingDepartment/BranchDirect ChannelsResponsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking,...

VIP Banking Associate (VIP Services focus) Post Date 11/06/2024 Division Retail Banking Department/Branch Branch To provide excellent service to VIP banking customers to satisfy customers’ wealth management needs through proactive business solicitation and relationship building Main Responsibilities: Introduce, demonstrate and cross-sell mainly for wealth...

VIP Banking Associate (VIP Services focus)Post Date11/06/2024DivisionRetail BankingDepartment/BranchBranchTo provide excellent service to VIP banking customers to satisfy customers’ wealth management needs through proactive business solicitation and relationship buildingMain Responsibilities:Introduce, demonstrate and cross-sell mainly for wealth...

Do you enjoy using AI to make work more efficient?Our AI software is designed to help teachers and education professionals gain faster and deeper insights into student learning.We are looking for someone with strong communication skills to join our team and support our education users. Be part of shaping the future of education with us!你喜歡用 AI...

Managed Service Product Development Manager / ConsultantClient DescriptionJob DescriptionManaged Service Product Development ManagerResponsibilities:Manage the development of our managed services products, from ideation to delivery. The ideal candidate will have a solid understanding of the IT services industry, and experience in managing a product...

Managed Service Product Development Manager / Consultant Client Description Job Description Managed Service Product Development Manager Responsibilities: Manage the development of our managed services products, from ideation to delivery. The ideal candidate will have a solid understanding of the IT services industry, and experience in managing a product...

Managed Service Product Development Manager / ConsultantClient DescriptionJob Description Managed Service Product Development Manager Responsibilities:• Manage the development of our managed services products, from ideation to delivery. The ideal candidate will have a solid understanding of the IT services industry, and experience in managing a product...