Customer Service Manager

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, e...

Officer, Customer Services (Phone Banking - General Banking)Post Date05/09/2024DivisionRetail BankingDepartment/BranchDirect ChannelsResponsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking,...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team’s operation....

Senior Officer / Assistant Manager, Customer Services (Corporate Banking)Post Date04/12/2024DivisionCorporate BankingDepartment/BranchMarketingYou will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as...

Job ResponsibilitiesLead the Customer Service Team in ensuring efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter, and Luggage Services.Monitor the grooming and performance of Customer Services team, contract casual staff, and service providers.Handle customer enquiries...

Officer, Customer Services (Phone Banking - General Banking)Post Date05/09/2024DivisionRetail BankingDepartment/BranchDirect ChannelsResponsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking,...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven.Key Responsibilities:Manage the operations of customer service delivered in various platforms including...

We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience. Key Responsibilities Develop and maintain the product roadmap for...

We are seeking an experiencedCustomer Service Product Managerto enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience.Key ResponsibilitiesDevelop and maintain the product roadmap for customer...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer's needs. Identify process improvement areas to enhance customer experience. Support the department to...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicantsHandle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis.Deliver good customer service and understand customer's needs.Identify process improvement areas to enhance customer experience.Support the department to achieve...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer’s needs. Identify process improvement areas to enhance customer experience. Support the department to...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicantsHandle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis.Deliver good customer service and understand customer’s needs.Identify process improvement areas to enhance customer experience.Support the department to...

Client Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the customer...

Client DescriptionRegional IT & Telecom solutions providerJob Description• Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the customer...