Assistant Manager, Customer Service

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, e...

Officer, Customer Services (Phone Banking - General Banking)Post Date05/09/2024DivisionRetail BankingDepartment/BranchDirect ChannelsResponsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking,...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Assistant Manager, Quality & Operation ControlPost Date31/12/2024DivisionRetail BankingDepartment/BranchDirect ChannelsTo ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator.Acts as an account manager and provides support to operation risk/compliance reporting and monitoring of respective DCD...

Assistant Manager, Business Account Acquisition Post Date 11/06/2024 Division Retail Banking Department/Branch Business Banking Reporting to Senior Manager, Business Banking Acquisition, you are expected to explore new business opportunities in the SME segment to generate lending businesses and revenues for the Bank. Responsibilities: Work towards KPI target...

We have a number of luxury retail clients, ranging from high-end fashion RTW, watches & jewelry to leather goods & accessories, looking for Customer Services talents to support their business in Hong Kong. Job Description Assist customers with any issues regarding their enquiries. Deal with complaints and the escalation process where necessary. Provide...

We have a number of luxury retail clients, ranging from high-end fashion RTW, watches & jewelry to leather goods & accessories, looking for Customer Services talents to support their business in Hong Kong.Job DescriptionAssist customers with any issues regarding their enquiries.Deal with complaints and the escalation process where necessary.Provide...

Customer Services Officer (Ref: CC/GETS/CSO)Posted on 07/10/24 17:32 Full Time Hong Kong SARResponsibilities: Handle telephone & email enquiries and welcome customers' feedback in a professional manner Establish a professional image as Software Guidance / Solution Provider / Adviser Maintain a good customer relationship by providing one-stop customer service...

Job Description - Operation Officer, Customer Service (240462)Operation Officer, Customer Service - (240462)ResponsibilitiesProvide quality customer services at Government VIP Lounge (GVIPL) / HKIA VIP Lounge (HKIAL)Assist VIPs in check-in arrangements, immigration and customs clearanceMonitor the performance of suppliers / service contractors and conduct...

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal...

Manager, Management Information Services Post Date: 24/12/2024 Division: Financial Control Department/Branch: Management Information Services Responsibilities: Provides support to business units on management information required to drive the business. Prepares management reports in accordance with the stipulated timetable, including monthly flash and final...

We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience. Key Responsibilities Develop and maintain the product roadmap for...

Reporting to the Head of Business Banking Acquisition, you will provide middle-level sales support within the Business Banking unit to meet the business needs and operations. Responsibilities: Provide daily support on operations to the SME Loan team, including but not limited to pre-application background search, site visits, and documentation follow-up....

Wonder is a leading payments gateway and Fin Tech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly. Currently, Wonder is Hong Kong’s first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all...

About The Role... Manage key customers on a day-to-day basis to resolve any business-related issues Responsible for delivering and developing company's sales and profit targets Identify business opportunities in major retail chains and work closely with cross-functional team (Marketing, Customer service, Finance and Supply chain)Budget & demand-forecast...

Assistant Manager, Customer Contact Centre (Correspondence)Apply locations Hong Kong time type Full time posted on Posted 30+ Days Ago job requisition id 24070414Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion...

Relationship Manager, Corporate Cash Management Post Date 04/12/2024 Division Corporate Banking Department/Branch Commercial Banking Reporting to the Team Head, you will be responsible for accelerating the acquisition of new non-borrowing corporate / SME accounts to drive CASA, FX, operating flow, insurance, and investment in order to align with the...

Assistant Manager. Direct Sales (Mortgage Business Development) Post Date 17/12/2024 Division Retail Banking Department/Branch BMD - DS Mortgage Job Purpose: To generate new business and revenue for the Bank by exceeding or meeting sales targets for mortgage loan acquisitions. Build and maintain strong customer relationships for upselling and cross-selling...