Senior Customer Services Manager

We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience. Key Responsibilities Develop and maintain the product roadmap for...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer's needs. Identify process improvement areas to enhance customer experience. Support the department to...

Senior/Customer Care ManagerJob No.:495916Employment Type:Full timeDepartments:Personal Banking and Wealth Management DepartmentJob Functions:Bank Operations, Customer Services, Quality AssuranceResponsibilities:Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, e...

(Assistant) Service Management Manager (To B)2 days ago Be among the first 25 applicants Responsibilities Customer Service Policies Development: Responsible for formulating and improving the customer service policies for To B customers. Optimize service processes and customer experience design for To B business in response to market dynamics and customer...

Manager, Customer Insights & Community Development JOB OBJECTIVESThis position is responsible for tirelessly endeavoring to generate actionable quantitative insight on customer (Supplier and buyer sides) and B2 B trade, to derive better understanding of customers of different market segments, to drive proposition design on customer experience, customer...

Customer Services Officer (Ref: CC/GETS/CSO)Posted on 07/10/24 17:32 Full Time Hong Kong SARResponsibilities: Handle telephone & email enquiries and welcome customers' feedback in a professional manner Establish a professional image as Software Guidance / Solution Provider / Adviser Maintain a good customer relationship by providing one-stop customer service...

Customer Services Officer - Hotline (BH-41278)Location Kwun Tong, Hong Kong Sector Admin & SecretarialSalary20,000.00 HKD to 23,000.00 HKD per monthJob responsibilities:Handle customer and advisor's enquiries regarding life insurance including hotline & emailResolve customer/ advisor problem and complaint in timely and professional mannerProvide one stop...

Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.Currently, Wonder is Hong Kong's first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a...

We have a number of luxury retail clients, ranging from high-end fashion RTW, watches & jewelry to leather goods & accessories, looking for Customer Services talents to support their business in Hong Kong.Job DescriptionAssist customers with any issues regarding their enquiries.Deal with complaints and the escalation process where necessary.Provide...

Jebsen Motors is today one of the largest Porsche dealer groups in the world, having started a relationship with the German sports car brand in 1955 importing the first Porsche car to Hong Kong. Today, it delivers a premium ownership experience in Hong Kong, Macau and Mainland China with a clear focus on personalised and attentive service. Purpose of the Job...

Customer Service Policies Development:Responsible for formulating and improving the customer service policies for ToC customers.Optimize service processes and customer experience design for ToC business in response to market dynamics and customer needs.Customer Service Issue Improvement:Responsible for coordinating relevant teams within the company to...

Job Description - Operation Officer, Customer Service (240462)Operation Officer, Customer Service - (240462)ResponsibilitiesProvide quality customer services at Government VIP Lounge (GVIPL) / HKIA VIP Lounge (HKIAL)Assist VIPs in check-in arrangements, immigration and customs clearanceMonitor the performance of suppliers / service contractors and conduct...

About The Role... Manage key customers on a day-to-day basis to resolve any business-related issues Responsible for delivering and developing company's sales and profit targets Identify business opportunities in major retail chains and work closely with cross-functional team (Marketing, Customer service, Finance and Supply chain)Budget & demand-forecast...

Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.Why MoxEverything at Mox – from our products, features,...

Trans Union's Job Applicant Privacy Notice What We'll Bring: At Trans Union, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our...

Some careers shine brighter than others If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) helps...

Senior Customer Supply Chain Planner APACThe Role Ever since, we have expanded rapidly across the Asia Pacific (APAC) region in Hong Kong, Macau, Mainland China, South East Asia Countries, India, and South Korea and continue to have very ambitious growth plans in new markets for 2025 and beyond. The Senior Customer Supply Chain Planner APAC will work...

Senior Technical Account Manager (Bilingual Mandarin & English)Role:Senior Technical Account ManagerLocation:Singapore or Hong Kong (Remote)The Senior Technical Account Manager (TAM) is responsible for building and maintaining post-sales relationships with EDB's largest and most complex customers. These customers are typically large accounts adopting...