Senior customer supply chain planner apac

5 days ago

Central And Western District, Hong Kong SAR China Charlotte Tilbury Beauty Full time

Senior Customer Supply Chain Planner APACThe Role Ever since, we have expanded rapidly across the Asia Pacific (APAC) region in Hong Kong, Macau, Mainland China, South East Asia Countries, India, and South Korea and continue to have very ambitious growth plans in new markets for 2025 and beyond. The Senior Customer Supply Chain Planner APAC will work hand-in-hand with internal sales and in-store teams as well as customers and our fulfilment partners, driving our retail operations execution and supply chain service levels. The initial focus will be to support our new distribution development in South East Asia and Travel Retail by ensuring they have the right stock at the right time as well as building up the processes required for best in class operational efficiency and exceptional customer service. We are looking for someone who is an excellent communicator and data analyst, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address challenges in a fast-growing business. Role Accountabilities To be successful, you will need to: Communicate Supply Chain updates in a proactive, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays, out of stocks, etc. Manage and streamline stock replenishment order to receipt flow between ERP/POS and maintain stock health checks. Analyse sales data and inventory levels to determine optimal replenishment quantities to retail stores, collaborate with Retail Operation Team to understand specific store needs, and adjust replenishment logic to prevent overstocking or stock outs. Coordinate with the Commercial Team to process retailers' orders, optimize service levels, and track order status to resolve any issues during the fulfillment process. Liaise with internal departments to understand order requirements and timelines, prioritize and process orders efficiently, and maintain clear communication with stakeholders. Provide support and assistance to the Customer Supply Chain Manager APAC on the performance of the day-to-day operations and operational concerns. Understand operational weaknesses and highlight/implement solutions to improve customer service and ways of working. Have a strong awareness of short-term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders. Provide ad-hoc support to other CT regions including the US and the UK. Reporting Relationships Reporting into the Customer Supply Chain Manager APAC. Supporting the regional Sales function as the first point of contact for Supply Chain queries. Requirements Key Selection Criteria A strong educational background, Higher Diploma or above. At least 4 years of working experience in the supply chain field. Showing outstanding attention to detail, proven ability to identify and address anomalies quickly and accurately, with experience in conducting thorough data analysis and reporting. Able to demonstrate examples of building and improving customer relationships, and manage customer expectations effectively. Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result. Experience with an ERP and POS system is highly desirable, someone IT savvy and confident with Excel who is able to bring experience of improved information sharing both internally and externally. Being entrepreneurial; gets things done and constantly looking for ways to improve. Opportunities for development and career advancement As part of a rapidly expanding region, you will be given many exciting new implementations to work on. You will also be expected to be a key part of our drive for continuous improvement, reviewing current processes and investigating better, industry-leading, ways of working. The Customer Supply Chain team has a clear career path which you can follow or else look to progress via another Supply Chain team or an entirely different functionSeniority Level: Associate Employment Type: Full-time Job Function: Supply Chain Industries: Technology, Information and Internet#J-18808-Ljbffr

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