Operation Officer, Customer Service

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, e...

Customer Services Officer (Ref: CC/GETS/CSO)Posted on 07/10/24 17:32 Full Time Hong Kong SARResponsibilities: Handle telephone & email enquiries and welcome customers' feedback in a professional manner Establish a professional image as Software Guidance / Solution Provider / Adviser Maintain a good customer relationship by providing one-stop customer service...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Customer Services Officer - Hotline (BH-41278)Location Kwun Tong, Hong Kong Sector Admin & SecretarialSalary20,000.00 HKD to 23,000.00 HKD per monthJob responsibilities:Handle customer and advisor's enquiries regarding life insurance including hotline & emailResolve customer/ advisor problem and complaint in timely and professional mannerProvide one stop...

Major Responsibilities:Providing efficient and quality customer services, including handling enquiries and complaints via counter services, phone calls, emails, and correspondences.Assisting in the development, implementation, and promotion of the facilities and services of the Board.Providing support to clients and members of the public on the usage of the...

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. What you will do Clinical...

Some careers shine brighter than others If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) helps...

Operation Officer / Assistant Operation Manager (Corporate Banking - Ops)Job No.: 498704 Employment Type: Full time Departments: Bank-wide Operation Department Job Functions: Bank Operations, Customer Services Responsibilities Handle cash management related process, maintenance and task Serve as a dedicated customer contact point to deliver and drive quality...

Operation Officer / Assistant Operation Manager (RMB Clearing)Job No.:498457Employment Type:Full timeDepartments:Bank-wide Operation DepartmentJob Functions:Accounting, Administration / Secretarial, Bank Operations, Customer Services, Quality Assurance, ClaimsResponsibilities:Handle RMB SWIFT/CHATS payment transactionsHandle RMB payment and clearing...

Jebsen Motors is today one of the largest Porsche dealer groups in the world, having started a relationship with the German sports car brand in 1955 importing the first Porsche car to Hong Kong. Today, it delivers a premium ownership experience in Hong Kong, Macau and Mainland China with a clear focus on personalised and attentive service. Purpose of the Job...

DASH is a Hong Kong-based company that aims to revolutionise digital and mobile interactions between consumers and merchants in the physical world. It focuses on the mobility and payment sectors. DASH is transforming Hong Kong's taxi industry by introducing innovative solutions that streamline the mass transport experience.We are seeking a full-timeOperation...

Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it's all up for us to define together.Why MoxEverything at Mox – from our products, features,...

Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.Currently, Wonder is Hong Kong's first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

Update your details, view your application and progress. Join Us If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we...

Officer, Policy Administration (General Insurance) Post Date 24/12/2024 Division General Insurance Department/Branch Underwriting & Policy Admin (DSI)Process instructions from handlers and issue policy with related documents in a timely and accurate manner in day-to-day operations. Main Responsibilities: Handle policy documents for new business, renewal, and...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer's needs. Identify process improvement areas to enhance customer experience. Support the department to...

Company Overview:Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick and mortar businesses, is seeking an experienced Manager to join the team. Having completed Series A funding, Kody needs a dynamic individual to match its pace and growth.Position Overview:We are seeking a detail-oriented and...

Manager, Operations Support (Account Opening) Post Date 27/01/2025 Division Operations Department/Branch Operations Support Reporting to the Team Head of Operations Support, you will be responsible for monitoring and supervision to service of Customer Due Diligence & Account Opening. Responsibilities: Process the account opening applications compliant with...

Department/Branch Loans & Credit Operations You will be responsible to assist team supervisor to support in relating to Retail Banking mortgage loan application processing and execute the checker role in daily operation. Main Responsibilities: Perform checking for mortgage loan applications including data capturing accuracy, loan documents/information...