Assistant manager, customer service

Senior Officer / Assistant Manager, Customer Services (Corporate Banking)Post Date04/12/2024DivisionCorporate BankingDepartment/BranchMarketingYou will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer's needs. Identify process improvement areas to enhance customer experience. Support the department to...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicantsHandle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis.Deliver good customer service and understand customer's needs.Identify process improvement areas to enhance customer experience.Support the department to achieve...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, e...

We are now looking for a talentedAssistant Sales Managerto be part of our dynamic team, reporting to the Head of Sales. This role will be responsible for managing sales of Purina products and implementing annual customer plans and effective sales strategies that are aligned with overall business goals to achieve profitable sales...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer’s needs. Identify process improvement areas to enhance customer experience. Support the department to...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicantsHandle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis.Deliver good customer service and understand customer’s needs.Identify process improvement areas to enhance customer experience.Support the department to...

Officer, Customer Services (Phone Banking - General Banking)Post Date05/09/2024DivisionRetail BankingDepartment/BranchDirect ChannelsResponsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking,...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven.Key Responsibilities:Manage the operations of customer service delivered in various platforms including...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team’s operation....

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Job ResponsibilitiesLead the Customer Service Team in ensuring efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter, and Luggage Services.Monitor the grooming and performance of Customer Services team, contract casual staff, and service providers.Handle customer enquiries...

Assistant Manager, Business Account AcquisitionPost Date11/06/2024DivisionRetail BankingDepartment/BranchBusiness BankingReporting to Senior Manager, Business Banking Acquisition, you are expected to explore new business opportunities in the SME segment to generate lending businesses and revenues for the Bank.Responsibilities:Work towards KPI target by...

Assistant Manager, Quality & Operation ControlPost Date31/12/2024DivisionRetail BankingDepartment/BranchDirect ChannelsTo ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator.Acts as an account manager and provides support to operation risk/compliance reporting and monitoring of respective DCD...

Officer, Customer Services (Phone Banking - General Banking)Post Date05/09/2024DivisionRetail BankingDepartment/BranchDirect ChannelsResponsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking,...

Assistant Manager, Business Account Acquisition Post Date 11/06/2024 Division Retail Banking Department/Branch Business Banking Reporting to Senior Manager, Business Banking Acquisition, you are expected to explore new business opportunities in the SME segment to generate lending businesses and revenues for the Bank. Responsibilities: Work towards KPI target...