Senior Customer Services Manager

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience. Key Responsibilities Develop and maintain the product roadmap for...

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer's needs. Identify process improvement areas to enhance customer experience. Support the department to...

We are seeking an experiencedCustomer Service Product Managerto enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer experience.Key ResponsibilitiesDevelop and maintain the product roadmap for customer...

Job ResponsibilitiesLead the Customer Service Team in ensuring efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter, and Luggage Services.Monitor the grooming and performance of Customer Services team, contract casual staff, and service providers.Handle customer enquiries...

Assistant Manager, Customer Service (Telephone Servicing)1 day ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer’s needs. Identify process improvement areas to enhance customer experience. Support the department to...

Senior/Customer Care Manager Job No.: 495916 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...

Senior/Customer Care Manager Job No.: 495916 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...

Senior Commercial Services Officer / Commercial Services OfficerQualificationsDiploma or equivalent or aboveAt least one (1) year's relevant working experience in commercial services and contract management or similar commercial activities; experience in airport ramp operation and aircraft maintenance services an advantageProficient in computer software,...

Senior/Customer Care ManagerJob No.:495916Employment Type:Full timeDepartments:Personal Banking and Wealth Management DepartmentJob Functions:Bank Operations, Customer Services, Quality AssuranceResponsibilities:Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report...

Senior/Customer Care ManagerJob No.:495916Employment Type:Full timeDepartments:Personal Banking and Wealth Management DepartmentJob Functions:Bank Operations, Customer Services, Quality AssuranceResponsibilities:Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report...

Senior Commercial Services Officer / Commercial Services OfficerQualificationsDiploma or equivalent or aboveAt least one (1) year’s relevant working experience in commercial services and contract management or similar commercial activities; experience in airport ramp operation and aircraft maintenance services an advantageProficient in computer software,...

Senior Commercial Services Officer / Commercial Services Officer Qualifications Diploma or equivalent or above At least one (1) year’s relevant working experience in commercial services and contract management or similar commercial activities; experience in airport ramp operation and aircraft maintenance services an advantage Proficient in computer...

Senior Officer / Assistant Manager, Customer Services (Corporate Banking)Post Date04/12/2024DivisionCorporate BankingDepartment/BranchMarketingYou will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...