Manager, customer insights
2 weeks ago
Manager, Customer Insights & Community Development JOB OBJECTIVESThis position is responsible for tirelessly endeavoring to generate actionable quantitative insight on customer (Supplier and buyer sides) and B2 B trade, to derive better understanding of customers of different market segments, to drive proposition design on customer experience, customer lifecycle management, product synergies, and insight generation to drive company business opportunities and ultimately leverage business growth. KEY RESPONSIBILITIESDive deep into complex business problems and translate them into concrete hypotheses and analysis requirements; Analyze and consolidate findings to derive customer insights from internal database and external big data platforms including E-commerce platforms, social media, and any other relevant sources; Deliver large and complex studies and analysis, from scoping, designing methodology, collecting to analyzing data, and presenting recommendations to senior management; Segmentate customer database, be the subject matter expert for customer insight data, and proactively communicate customer research findings to cross-functional teams; Assessment of opportunities, customer insight and keeping up to date on cutting-edge research methods and related innovations; Skillfully manage large-scale and cross-functional marketing research initiatives to help address key business needs; Work closely with Marketing teams and Sales BU heads, Product Development team, and Customer Service team to foster a culture of applying data & insight-driven culture in decision making; Understand business stakeholders' needs through strong collaborative relationships. REQUIREMENTSBachelor degree preferably in Statistics, Marketing, Business Administration, Economics Psychology, Social Sciences or Sociology A minimum of 5 years of experience working with large datasets and on large-scale analytical projects is required, preferably with a minimum of 2 years of experience in a B2 B environment and 3 years of managerial experience. Customer focus to improve customer lives, and analytical problem solver with an eye for detail Able to form insightful observations from various primary and secondary data and communicate clear, actionable business implications Expertise with the latest customer research across both qualitative and quantitative methodologies and techniques (e.g. customer segmentation, brand tracking, pricing, packaging, advertising, concept product testing, focus groups, ethnographies, decision journey, market sizing, NPS/customer satisfaction, etc.)Familiarity and comfort with updated BI/data analytics tools Advanced use of Microsoft Power Point, Excel, and Word Ability to extract, interpret, and easily communicate data and trends Demonstrated analytical and problem-solving skills and ability to manage multiple priorities High energy, can-do attitude, and ability to deliver high-quality output to fast-paced deadlines Seniority level Mid-Senior level Employment type Full-time Job function Marketing and Management Industries Information Services and Events Services#J-18808-Ljbffr
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Manager, customer insights
4 weeks ago
Central And Western District, Hong Kong SAR China Global Sources Full timeManager, Customer Insights & Community Development JOB OBJECTIVESThis position is responsible for tirelessly endeavoring to generate actionable quantitative insight on customer (Supplier and buyer sides) and B2 B trade, to derive better understanding of customers of different market segments, to drive proposition design on customer experience, customer...
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Manager, Customer Insights
4 weeks ago
Central And Western District, Hong Kong SAR China Global Sources Full timeManager, Customer Insights & Community DevelopmentJOB OBJECTIVESThis position is responsible for tirelessly endeavoring to generate actionable quantitative insight on customer (Supplier and buyer sides) and B2B trade, to derive better understanding of customers of different market segments, to drive proposition design on customer experience, customer...
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Marketing Manager, Insights Consulting
4 weeks ago
Central And Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Customer Value...
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Marketing Manager, Insights Consulting
4 weeks ago
Central And Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Customer Value...
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Vp, team head, customer insights, data analytics
4 weeks ago
Central And Western District, Hong Kong SAR China DBS Bank Full timeJob Title: VP, Team Head, Customer Insights, Data Analytics & Projects, Consumer Banking Group (240000 H0)Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS offers a full spectrum of products and...
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Assistant Manager
4 weeks ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClient DescriptionListed “blue-chip” in Hong KongJob DescriptionConduct customer analysis to provide insight support throughout the entire campaign process including pre-campaign analysis, segment recommendation and post-campaign evaluation;Design, develop and manage ad-hoc and regular customer reports to support CRM initiatives;Support ad-hoc analytical...
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Assistant Manager, Customer Service
4 weeks ago
Central And Western District, Hong Kong SAR China Crossings Executive Search Full timeThe incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven.Key Responsibilities:Manage the operations of customer service delivered in various platforms including...
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Assistant manager, customer service
2 weeks ago
Central And Western District, Hong Kong SAR China Crossings Executive Search Full timeThe incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...
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Central And Western District, Hong Kong SAR China Vita Green Full timeAssistant Manager, Customer Relationship Management - Growth CRMAt Vita Green, we are all about creating a healthier, happier world, and we want you to be part of itAbout Vita Green GroupWe are at the forefront of the health and wellness supplements industry, headquartered in Hong Kong with multiple regional offices across the globe. Our diverse portfolio...
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Customer success manager
4 weeks ago
Central And Western District, Hong Kong SAR China TransUnion Full timeTrans Union's Job Applicant Privacy Notice What We'll Bring: At Trans Union, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors,...
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Customer success manager
2 weeks ago
Central And Western District, Hong Kong SAR China TransUnion Full timeTrans Union's Job Applicant Privacy Notice What We'll Bring: At Trans Union, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our...
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Customer Experience
4 weeks ago
Central And Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Customer Value...
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Customer Success Manager
4 weeks ago
Central And Western District, Hong Kong SAR China TransUnion Full timeTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our...
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Customer Success Manager
4 weeks ago
Central And Western District, Hong Kong SAR China TransUnion Full timeTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our...
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Central And Western District, Hong Kong SAR China Vita Green Full timeAssistant Manager, Customer Relationship Management - Growth CRMAt Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it!About Vita Green GroupWe are at the forefront of the health and wellness supplements industry, headquartered in Hong Kong with multiple regional offices across the globe. Our diverse portfolio...
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Customer service product owner
4 weeks ago
Central And Western District, Hong Kong SAR China Zeal Holdings Limited Full timeAbout Us An award-winning Fintech organisation with a dedicated team of 500+ professionals across the globe. With more than 15 offices across the world, we are a people-centric company which prides itself on being product-oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural...
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Central And Western District, Hong Kong SAR China Vita Green Full timeSenior Customer Relationship Management Executive - Growth CRMAt Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it!About Vita Green Group Standing at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operate in multiple regional offices across the globe. With...
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Central And Western District, Hong Kong SAR China Vita Green Full timeSenior Customer Relationship Management Executive - Growth CRMAt Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it!About Vita Green GroupStanding at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operate in multiple regional offices across the globe. With a...
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Central And Western District, Hong Kong SAR China Vita Green Full timeSenior Customer Relationship Management Executive - Growth CRMAt Vita Green, we are all about creating a healthier, happier world, and we want you to be part of itAbout Vita Green GroupStanding at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operate in multiple regional offices across the globe. With a...
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Customer experience
4 weeks ago
Central And Western District, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer Value...
