Vp, team head, customer insights, data analytics

4 weeks ago

Central And Western District, Hong Kong SAR China DBS Bank Full time

Job Title: VP, Team Head, Customer Insights, Data Analytics & Projects, Consumer Banking Group (240000 H0)Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS offers a full spectrum of products and services to assist our customers at every life stage. Job Objective: Shape and drive the development of a new, innovative customer experience measurement and presentation approach. Advise the leadership and executives, and champion a Customer Obsessed approach throughout the Bank. Collaborate with business partners to find opportunities, align on requirements, and make prioritization decisions. Champion a data-driven approach to improve customer experience and operational efficiency. Responsibilities: Customer Experience Insights and Data Management: Design and build innovative, dynamic, self-service CE measurement data products. Utilize various technologies to gather and analyze Voice of Customers (VOC) data and translate that into actionable recommendations. Develop and maintain a dynamic customer insights dashboard for real-time visibility into customer trends and performance. Manage VOC platform, data structures, and communicate tailored insights to diverse stakeholders. Data Strategy and Collaboration: Collaborate with business units to implement VOC data strategies. Utilize VOC and business drivers to design high-value use cases for predicting customer needs. Communication and Support: Guide the team in developing clear and concise communication materials. Perform ongoing report streamlining and automation. Provide expert consultative guidance in data management areas. Project Management: Lead or participate in cross-functional Agile projects, utilizing data analysis to enhance customer experience. Key Accountability: Deliver rigorous analysis of customer feedback trends and pain points. Generate regular and ad-hoc reports. Ensure data quality and proper documentation of procedures. Achieve satisfactory results in VOC and Compliance audits. Manage projects, ensuring clear objectives and timely delivery. Provide effective leadership and mentorship to the team. Requirements: At least 7 years of proven experience in Project Management and Business Analytics. Knowledge of data management areas including data quality and machine learning tools. Strong quantitative and qualitative analytical skills. Experience in team management and managing multiple complex projects. Demonstrated ability to drive change management in a cross-functional organization. Apply Now: We offer a competitive salary and benefits package in a dynamic environment that supports your development and recognizes your achievements. Note: We regret that only shortlisted candidates will be notified.#J-18808-Ljbffr

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