Senior customer relationship management executive- growth crm

4 weeks ago

Central And Western District, Hong Kong SAR China Vita Green Full time

Senior Customer Relationship Management Executive - Growth CRMAt Vita Green, we are all about creating a healthier, happier world, and we want you to be part of itAbout Vita Green Group Standing at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operate in multiple regional offices across the globe. With a diverse portfolio of established brands, including Dr. Choice, Naturo Vita, and Tea Chateau, our product offerings are continually expanding, reaching markets worldwide and paving the way for a healthier future. Position Overview We are seeking a motivated Senior CRM Executive to join our team You will play an integral part in collaborating closely with various teams to develop and implement CRM strategies, enhance customer engagement, and lead a small team to support multiple brand partnerships. Your role will involve creating personalized customer communications, conducting campaign performance analysis, and optimizing brand performance through actionable insights and joint promotions with partners. If you enjoy working in a fast-paced environment, making data-driven decisions, and fostering alignment among key stakeholders - then this role is for youWhat You'll Be Doing Work closely with the Assistant CRM Manager, Brand, Sales, and Digital teams to ensure campaigns are implemented effectively; Support the planning and execution of CRM campaigns, including recruitment, engagement, retention, and reactivation programs; Collaborate with the Marketing Team to create personalized communications and offers, developing compelling messages and content to enhance customer engagement; Assist in setting up customer journeys using marketing automation tools; Monitor campaign performance, consolidate data, and prepare post-campaign reports to provide insights on customer patterns and trends to internal stakeholders; Maintain a shared campaign calendar and ensure alignment with the corporate-level contact strategy. Requirements Who We're Looking For Degree holder in Business, Marketing, or a similar field with at least 3 years of working experience in the CRM field, preferably in Retail / FMCG industry; Proven record in implementing CRM programs, campaign management, and customer lifecycle management; Experience working with external agencies, e.g., Creative agencies and external vendors; Hands-on experience with CRM / Marketing Automation / BI & visualization tools (e.g., Oracle ORCE, Eloqua, Tableau); Customer-centric mindset; Strong data analytic skills, capable of interpreting ad performance data and providing improvement recommendations; Proactive, detail-minded, and able to work independently in a fast-paced environment; Good communication and presentation skills to all levels of stakeholders; Self-driven with a can-do attitude and ability to deliver quality output. Benefits Why Join Us Be part of a forward-thinking company dedicated to health and wellness; Engage in pioneering projects that push the boundaries of innovation; Opportunities for professional growth and development; Flexible working schedule that promotes work-life harmony; Casual wear every dayCollaborate with a talented and diverse team; Exclusive employee discounts on our products and much moreVita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to make a positive impact on wellness around the worldSeniority level Mid-Senior level Employment type Full-time Job function Marketing Industries Technology, Information and Internet#J-18808-Ljbffr

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