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Customer Success Manager

1 month ago

Central And Western District, Hong Kong SAR China TransUnion Full time
TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.The Member Engagement and Support team is a client-facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.What You'll Bring:University graduate in any disciplinesMinimum 5 years experience in client-facing role providing corporate customer service and supportGood understanding of banking/financial industryExperience in engaging with members and providing supportStrong presentation skills and writing in English are essentialExcellent people management, interpersonal and communication skillsCustomer-oriented with professional passion to provide excellent serviceEngage with members of the organization to provide support and ensure a positive member experienceImpact You'll Make:Identify trends and opportunities for improvement based on member feedback and data analysisEnsure outstanding member experience and deliver results through leading and review of all processesCollaborate with other departments to ensure a seamless member experiencePerform due diligence of potential/current members and any KYC related mattersProvide training to members to ensure their knowledge on company systems and privacy regulationsPrepare and deliver regular reports on membership engagement and support to senior managementParticipate in and handle ad hoc projectsThis job is assigned as On-Site Essential and requires in-person work at an assigned TU office location as a condition of employment.TransUnion's Internal Job Title:

Consultant, Customer Support OperationsTransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.We do this with a Tru picture of each person: an actionable view of consumers, stewarded with care.Through our acquisitions and technology investments, we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk, and advanced analytics.As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good — and it leads to economic opportunity, great experiences, and personal empowerment for millions of people around the world.

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