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Head of Portfolio Management and Payment

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About the Role

We are seeking a high-caliber professional to join our department as Head of Portfolio Management and Payment. This is a key leadership position that requires a strong understanding of the banking industry and a proven track record of driving business growth.

Key Responsibilities
  • Business Planning and Strategy
    • Formulate robust business plans and pricing strategies to accelerate growth in unsecured lending, domestic and international payment volume, product profitability, risk-adjusted returns, and market share.
  • Product Development and Innovation
    • Drive the development of new product features, digital capabilities, sales channels, and innovations to strengthen loan-on-card, personal loans, and payment propositions, and enhance customer experience.
  • Customer Experience and Journey
    • Steer the design and development of customer-led loan origination and payment journeys and drive digitalization of transactions.
  • Acquisition, Usage, and Retention Strategies
    • Devise insight-led acquisition, usage, and retention strategies to grow and sustain relationships with strategic segments throughout the customer lifecycle.
  • Risk Management and Partnership
    • Collaborate with Risk on credit risk and opportunities management, such as review of underwriting criteria, evaluate and balance risks taken and revenue generated.
    • Lead partnership management and maintain collaborative relationships with clients, merchants, and partners within the payment ecosystem.
Requirements
  • Experience
    • Over 15 years of relevant experience in unsecured lending or payments and transactional banking products or similar product and service management within retail banking.
  • Leadership and Technical Skills
    • Experience of product management, organizational leadership, and commercial management of transactional banking products.
    • Strong technical knowledge of retail banking products and market/industry review for strategy formulation.
  • Personal Qualities
    • Demonstrate change leadership and strategic focus with a strong Growth Mindset and passion to champion change and promote innovation.
    • Strong customer centricity focus to deliver market-leading products, services, and experience to targeted customers.
    • Highly effective navigation within a complex matrix environment, governance standards, and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders.
  • Education and Language
    • University degree in Investment, Business Administration, Banking and Finance or related disciplines.
    • Proficiency in both English and Chinese.