Mortgage Business Development Specialist
4 days ago
Hang Seng Bank Limited is committed to service excellence. Our people are our most valuable asset and play a vital role in enhancing performance for customers by offering best-in-class products and services.
Retail Distribution - Mortgage Relationship Management
As one of Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to achieve their home-buying dreams. Our services are delivered through a comprehensive range of channels, including branches, mobile direct sales, e-channels and customer hotlines.
About the Role
We are seeking a high-calibre professional to join our department as a Channel Sales Officer. The successful candidate will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet changing customer needs in a dynamic market environment and deliver premium services to our customers.
Key Responsibilities
- Acquire and promote mortgage loan business, including mortgage loans and secured overdraft products, through the Bank's direct banking business channels, including e-channel and phone banking channel;
- Assist in providing mortgage fulfilment service to branches;
- Work closely with various functional departments, including credit control and mortgage operations, to ensure mortgage applications are approved and completed according to relevant credit and risk control policies;
- Participate in selling and promoting mortgage and secured loans products, as well as cross-selling other financial products and services to our customers through the Bank's distribution channels.
Requirements
To be considered for this role, you should have:
- A university degree in Business Administration/Finance or a related discipline;
- Minimum of one year's retail banking experience;
- Strong sales and service orientation, with outgoing personality and good communication skills;
- Proficiency in both English and Chinese, with proficiency in Putonghua an advantage;
- A high level of customer-centric mindset with dedication to delivering exceptional quality services for customers.
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