Technology Service Expert for Enterprise Clients
3 weeks ago
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. We deliver data, news, and analytics through innovative technology and provide real-time financial information to more than 325,000 subscribers globally.
About the RoleWe are seeking an experienced Technology Service Expert to join our Enterprise Technology team. As an expert in maintaining technological stability and mitigating financial risk for our clients, you will be vital in providing technical application, escalated connectivity, and integration support.
Key Responsibilities- Analyze and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions.
- Work closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues.
- Provide an outstanding level of production support to our client base.
- Demonstrate proactivity and ownership of client-reported issues and outreach projects.
- Tailor your communication according to the client audience for both technical and non-technical users, including objection handling.
- You must be currently enrolled at university with a graduation date between December 2025 and August 2026.
- You must be available for a 10-week summer internship from June to August 2025 and will be available to start full-time employment with us in 2026.
- Doing an undergraduate (or above) course in combined studies in Information Systems, Computer Science, Engineering, Finance, Economics or related business and STEM field, or related experience.
- Proficiency in a programming language such as Python or SQL, as demonstrated through school projects or work experience (for Data Analytics work).
- A demonstrated understanding and interest of the financial markets, and financial asset classes/products through school projects or work experience.
- A customer service and solution-focused experience with a high degree of interpersonal skills to deal exceptionally with internal/external client's needs.
- A demonstrable history of solving sophisticated problems with a keen eye for detail and strong analytical attitude.
- A demonstrable interest and aptitude in technology with a basic understanding of connectivity and automation.
- A positive attitude and an eagerness to collaborate with teams across regions.
- Excellent written and verbal communication skills in English and Mandarin or Cantonese, especially when explaining technical processes and solutions to clients, business partners, and stakeholders.
Estimated salary: $70,000 - $100,000 per year.
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