Enterprise Service Experience Leader

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

**Job Overview:**

We are a leading international company, China Mobile International Limited, and we are looking for an experienced Enterprise Service Experience Leader to join our team. The successful candidate will have a strong background in service management and customer experience design.

Key Responsibilities:

  1. Develop Customer-Centric Service Strategies: Formulate and implement customer-centric service strategies to enhance customer satisfaction and loyalty.
  2. Design and Implement Service Processes: Design and implement effective service processes that meet customer needs and exceed expectations.
  3. Foster Collaborative Relationships: Foster collaborative relationships with internal stakeholders to ensure seamless service delivery and continuous improvement.

Requirements:

  • Education and Experience: Bachelor's degree or above in telecommunications, computer science, or a related field, with more than 5 years of relevant work experience, preferably in the telecommunications industry.
  • Skills and Qualifications: Strong leadership and communication skills; ability to work effectively in a fast-paced environment; experience in customer relationship management is preferred.
  • Language Requirement: Good at both written and spoken English and Chinese.


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