Enterprise Service Experience Leader
6 days ago
**Job Overview:**
We are a leading international company, China Mobile International Limited, and we are looking for an experienced Enterprise Service Experience Leader to join our team. The successful candidate will have a strong background in service management and customer experience design.
Key Responsibilities:
- Develop Customer-Centric Service Strategies: Formulate and implement customer-centric service strategies to enhance customer satisfaction and loyalty.
- Design and Implement Service Processes: Design and implement effective service processes that meet customer needs and exceed expectations.
- Foster Collaborative Relationships: Foster collaborative relationships with internal stakeholders to ensure seamless service delivery and continuous improvement.
Requirements:
- Education and Experience: Bachelor's degree or above in telecommunications, computer science, or a related field, with more than 5 years of relevant work experience, preferably in the telecommunications industry.
- Skills and Qualifications: Strong leadership and communication skills; ability to work effectively in a fast-paced environment; experience in customer relationship management is preferred.
- Language Requirement: Good at both written and spoken English and Chinese.
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