Production Support Specialist

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time
Job Summary

We are seeking a highly skilled Production Support Specialist to join our team at IO TECH SOLUTIONS LIMITED. As a key member of our infrastructure team, you will play a crucial role in ensuring the reliability and performance of our trading platforms.

Key Responsibilities
  • Monitor and Support Trading Systems: Ensure high availability and performance of our production trading systems, working closely with cross-functional teams to identify and resolve issues.
  • Troubleshoot and Resolve Incidents: Quickly diagnose and resolve production issues, minimizing downtime and impact on trading operations.
  • Collaborate with Development Teams: Work with development teams to identify and implement solutions for recurring issues, ensuring seamless integration with our trading platforms.
  • Conduct Root Cause Analysis: Investigate incidents to identify root causes and recommend preventive measures to prevent future occurrences.
  • Develop Operational Documentation: Create and maintain operational documentation, including runbooks and incident reports, to ensure knowledge sharing and process improvement.
  • Assist in Deployment and Release Management: Support the deployment and release management processes for our trading applications, ensuring smooth transitions and minimal disruption to trading operations.
  • Participate in On-Call Rotation: Join our on-call rotation to provide 24/7 support for critical trading infrastructure, ensuring prompt response to incidents and minimizing downtime.
Requirements
  • Bachelor's Degree in Computer Science or Related Field: A degree in Computer Science, Engineering, or a related field is required.
  • 3+ Years of Experience in Production Support: A minimum of 3 years of experience in production support, preferably in a financial services or trading environment.
  • Strong Understanding of Systematic Trading Concepts: A solid understanding of systematic trading concepts and market operations is essential.
  • Proficient in Scripting Languages: Proficiency in scripting languages such as Python, Bash, or similar is required for automation and monitoring purposes.
  • Familiarity with Trading Systems and Tools: Familiarity with trading systems, order management systems, and execution platforms is necessary.
  • Experience with Incident Management Tools: Experience with incident management tools and monitoring solutions such as Nagios, Grafana, or similar is required.
  • Excellent Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with attention to detail, are essential for this role.
Preferred Skills
  • Knowledge of Cloud Technologies and DevOps: Knowledge of cloud technologies and DevOps practices is a plus.
  • Experience with Databases and Data Analysis: Experience with databases and data analysis is desirable.
  • Understanding of Network Protocols and System Architecture: A solid understanding of network protocols and system architecture in trading environments is beneficial.
  • Familiarity with Agile Methodologies: Familiarity with Agile methodologies is a plus.

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