Key Account Business Operations Director
5 days ago
SkyNet Worldwide Express is a leading provider of courier and express parcel delivery services. Our extensive network of 270 offices across 190 countries ensures timely and secure deliveries to over 200 major global cities. We maintain a 98% on-time delivery record, even in challenging circumstances.
This role involves operating the business in accordance with contracted terms, conditions, and KPIs for key accounts. You will plan and resource the operations team for growth, represent the company, and build strong relationships with clients and vendors. Your responsibilities will include presenting operations KPIs, managing data analytics, and working with our global network to improve service standards.
Key Responsibilities:
- Operate the business in accordance with agreed terms, conditions, and KPIs of contracts with key accounts.
- Plan and resource the operations team for current and future growth.
- Represent the company and the brand with clients, conducting regular review meetings and cultivating a good relationship based on quality service.
- Maintain strong communication channels with clients and vendors, agreeing on performance requirements.
- Present operations KPIs to internal and external parties.
- Manage data analytics to inform data-driven decisions and identify improvement areas.
- Work with the Skynet global network to maintain and improve service standards for clients.
- Develop closer relationships with internal stakeholders to execute key account plans.
- Monitor pre-agreed financial performance of each key account and growth rates.
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