International Key Account Management Operations Leader

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Skynet Worldwide Express Full time
Company Overview

SkyNet Worldwide Express is a leading provider of international logistics and supply chain management services. Our extensive network of 270 offices across 190 countries enables us to deliver parcels with a service commitment, ensuring timely and secure deliveries to over 200 major global cities. We maintain a 98% on-time delivery record, even in challenging circumstances.

This role involves operating the business in accordance with contracted terms, conditions, and KPIs for key accounts. You will plan and resource the operations team for growth, represent the company, and build strong relationships with clients and vendors. Your responsibilities will include presenting operations KPIs, managing data analytics, and working with our global network to improve service standards.

Responsibilities:
  1. OPERATE THE BUSINESS IN ACCORDANCE WITH AGREED TERMS, CONDITIONS, AND KPIs OF CONTRACTS WITH KEY ACCOUNTS.
  2. PLANNING AND RESOURCING THE OPERATIONS TEAM FOR CURRENT AND FUTURE GROWTH.
  3. PRESENTING OPERATIONS KPIs TO INTERNAL AND EXTERNAL PARTIES TO DRIVE DECISION-MAKING.
  4. MANAGING DATA ANALYTICS TO INFORM DATA-DRIVEN DECISIONS AND IDENTIFY IMPROVEMENT AREAS.

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