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Customer Service Leader

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

About Us

Shangri-La Group is a luxury hotel operator with properties across Asia Pacific, Europe and the Middle East. We are renowned for our distinctive Asian hospitality and commitment to providing exceptional experiences for our guests.

We have over 42,000 colleagues worldwide, and we believe that investing in their learning and development is key to our success. From welcoming new colleagues to best-in-class leadership development programs, we nurture the potential of our people throughout their careers.

Job Summary

We are seeking a Front Office Supervisor / Front Office Host based at Island Shangri-La Hong Kong. As a Front Office Supervisor, you will be responsible for ensuring all interactions with guests are handled professionally, performing check-ins and check-outs efficiently, building relationships with guests to delight and gain loyalty, and preparing and conducting skills training for new team members.

Responsibilities

  • Ensure all interactions with guests are handled professionally and consistently meet our high standards.
  • Perform check-ins and check-outs, as well as cashiering functions, efficiently and accurately.
  • Build relationships with guests to delight and gain loyalty, maximizing guest satisfaction.
  • Prepare and conduct skills training for new team members to ensure they have the necessary knowledge and skills to perform their roles effectively.