Store Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

Job Summary

We are seeking a highly skilled and experienced Store Operations Executive to join our team at Hermès. As a key member of our retail operations team, you will be responsible for providing support on clerical, administrative, and sales analysis to ensure the smooth functioning of our retail operations.

Key Responsibilities

  • Provide full-range support on day-to-day operations and sales activities to maximize sales and operation efficiency.
  • Prepare regular reports on retail KPIs, inventory levels, stock replenishment, product performance, productivity, CRM, competitors, and trends.
  • Handle stock transfers between boutiques and warehouses and arrange product delivery to clients.
  • Support the sales team on POS systems and all other sales-related activities.
  • Assist the Store Manager in planning and executing staff incentive programs to motivate sales performance.
  • Handle other ad-hoc tasks and projects assigned.

Requirements

  • Minimum 3 years of experience in a relevant field, preferably in luxury goods.
  • Experience in either furniture, lighting, fabric, or other lifestyle sectors is an advantage.
  • Must be energetic, independent, self-motivating, hard-working, service-minded, and well-organized.
  • Good command of Cantonese, English, and Mandarin.
  • Proficiency in MS Word, Excel, and PowerPoint.
  • Working at the store and shift work schedule.


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