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Merchandising Coordinator
1 week ago
Job Responsibilities
- We are seeking an experienced Customer Support Specialist to join our dynamic Merchandising team of 6-8 members.
- The successful candidate will respond professionally to inquiries from internal/external customers, handle customer inquiries via calls and emails, and efficiently resolve issues focusing on providing excellent customer service.
- Key responsibilities include updating customers with order status, product pricing, coordinating payment and/or shipping instructions, and frequent follow-up to ensure timely shipment confirmation.
- Collaboration across Sales/Development/Production/Warehouse teams is essential, requiring good communication skills in English and Chinese, with Mandarin being a plus.
Requirements
- A minimum of 2+ years of experience in customer support/sales coordination/order processing/merchandising or related fields within garment/trims/textiles/packaging industries.
- No travel required; 5 days work (Mon to Fri 9am-6pm) with 12 annual leave days and comprehensive medical & dental insurance.
