Commercial Manager APMEA
4 days ago
This is a highly strategic role that oversees the day-to-day contracting processes, governing the end-to-end contract lifecycle. As a commercial manager, you will be responsible for delivering exceptional customer service and achieving results within defined KPIs. You will partner with sales, client management teams to ensure we have compliant contracts that minimize risk and maximize value aligned to performance objectives. This role requires close collaboration with legal and solution risk management stakeholders to develop and refine our contracting solutions.
Key Responsibilities:
- Prepare, review and execute contracts ensuring smooth operational run of volume, throughput, and case management within agreed Service Level Agreements (SLAs)
- Establish and implement global standard processes and procedures to support the efficiency of the region, reducing friction, accelerating pipeline velocity and managing risk
- Oversee the end-to-end contract lifecycle process, from request intake to contract signing, variations and disputes, ensuring accuracy, completeness, and adherence to regulatory requirements
- Collaborate closely with sales team & client management team to understand customer requirements and provide guidance on risk strategies, ensuring competitiveness while maintaining profitability
- Ensure compliance with sales process and business expectations, acting as point of contact for complex cases, contractual escalations and queries
Requirements:
- Bachelor's degree in business, sales, or related field
- 5+ years relevant experience in contracting function
- Proven work experience as a Commercial or Contract Manager, client facing
- Hands-on experience with digital tools including ERPs and/or CRMs
- Strong communication, negotiation, and conflict resolution skills
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