Senior Programme Manager
13 hours ago
At Hang Seng Bank Limited, we are committed to excellence and seek high-calibre talent to drive our success. As a Senior Programme Manager, you will play a vital role in shaping and leading strategic projects for our Wealth and Personal Banking division.
Key Responsibilities
• Lead a team to provide internal consultancy services on project implementation, workflow design, and process re-engineering.
• Provide subject matter expertise on investigating operational issues, problems, and new opportunities, and develop high-level options for solution design.
• Conduct end-to-end studies on business models and process maps to assess and communicate the impact of different scenarios on our business.
• Drive the project team to prioritize the product backlog based on business knowledge, investigations, and analysis.
• Steer the team to define clear criteria for acceptable final solutions that meet business and user needs and align with organizational goals.
Requirements
• University graduate in a related discipline or other relevant qualifications.
• Minimum of 10 years' experience in leading scrum teams to implement medium-large scale projects successfully.
• Strong project management and business analysis capabilities.
• Knowledge of Unsecured Lending business is preferred.
• Familiarity with business analytical tools, such as data models, process flow construction, and customer journey mapping.
• Agile knowledge and scrum master experience are advantageous.
• Proficiency in both spoken and written English and Chinese.
• Ability to adopt a growth mindset and proactively identify and drive change opportunities across different stakeholders.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
Join us at Hang Seng Bank Limited and take the first step towards a rewarding career in programme management. Visit our career page to learn more about our opportunities and sign up for our talent community to receive the latest updates.
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