Mortgage Solutions Specialist
1 week ago
Explore a career with significant impact.
At HSBC, we recognize the value of your contributions. If you seek a role that allows you to make a meaningful difference, consider a position with us. Whether your aspirations lead you to the pinnacle of success or a new and exciting path, HSBC provides the opportunities, support, and rewards to help you advance.
Our Wealth and Personal Banking (WPB) division is dedicated to fulfilling HSBC's mission of creating a world of opportunities. We offer our clients seamless banking solutions and premier wealth management services through innovative, mobile-first technologies and exceptional personnel. Our global presence and extensive expertise empower us to assist individuals, families, business owners, investors, and entrepreneurs alike. WPB encompasses four primary business sectors that efficiently deliver HSBC's offerings to clients: Asset Management, Global Private Banking & Wealth, HSBC Life, and Retail Banking & Strategy, alongside COO & Digital Transformation.
We are currently in search of a distinguished professional to fill the role of Mortgage Service Officer / Senior Mortgage Service Officer.
Key Responsibilities
- Enhance the Bank's mortgage lending portfolio by facilitating the complete mortgage process and applications referred by branch and outreach sales teams.
- Deliver tailored mortgage solutions and services to clients, identifying additional banking needs such as protection and financial services while guiding them through the mortgage application process.
- Maintain timely and effective communication with frontline staff regarding mortgage approval outcomes and counteroffers to secure mortgage drawdowns and increase the Bank's mortgage market share.
- Coordinate with internal and external departments to ensure mortgage documentation adheres to the Bank's policies, guidelines, regulatory standards, and service expectations.
- Collaborate with various branch divisions and outreach sales teams to meet clients' property and financial requirements, thereby improving the application-to-drawdown conversion rate.
Requirements
- Strong knowledge of mortgage products and credit regulations.
- Ability to work autonomously while effectively collaborating with team members and frontline staff.
- Excellent communication, interpersonal, and analytical abilities.
- A strong sense of responsibility and a customer service-oriented mindset to ensure efficient and high-quality service delivery.
- Possession of relevant insurance and investment licenses, along with compliance with Continuing Professional Development (CPD) requirements.
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