Global Client Relations Expert

2 weeks ago


Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full time

About Us

We're an international bank that's dedicated to driving commerce and prosperity through our unique diversity. Our brand promise is to be here for good, achieved by living our valued behaviours.

Job Description

We're seeking a Contact Centre Specialist to handle all kinds of banking, credit, investment enquiries via phone, chat, email, and social media channels. As a key member of our team, you'll work closely with internal stakeholders to resolve customer issues efficiently.

Key Responsibilities

  • Handle Escalation Cases: Investigate and resolve complex customer issues in a timely manner.
  • Social Media Inbox Management: Monitor and respond to social media inquiries in a professional and timely manner.
  • Team Support: Provide guidance and support to new joiners on best practices and procedures.
  • Task Management: Manage tasks assigned by the management team and prioritise accordingly.

Requirements

To succeed in this role, you'll need:

  • 3 years' experience in contact centre, preferably in the financial services industry.
  • Knowledge of retail banking products, especially unsecured lending and investment.
  • Customer-centric mindset with a can-do attitude.
  • Fluency in English and native Cantonese language skills.
  • Basic knowledge of Mac and OS and latest office cloud applications.

What We Offer

We offer a competitive salary and benefits package, including core bank funding for retirement savings, medical and life insurance, time-off, flexible working options, proactive wellbeing support, continuous learning culture, and being part of an inclusive and values-driven organisation.



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