Senior Retail Merchandising Executive

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China LVMH Fragrance Brands Full time

Job Summary

We are seeking a highly skilled Senior Retail Merchandising Executive to join our team at LVMH Fragrance Brands. As a key member of our commercial operations team, you will be responsible for assisting the Area Manager in the day-to-day administrative follow-up of the region.

Key Responsibilities:

  • Optimize the reliability of information given by the sales department to the customers and provide a high-quality service.
  • Be an efficient interface between the internal departments and external clients.
  • Registration and follow-up of orders: order processing, transmission to the sales administration department, and follow-up.
  • Track clients' requests and ensure a qualitative answer is given to each one of them.
  • Communicate each new information to the clients: price listing, products delivery dates, brief on each new product or offer.
  • Review, register all customer claims, and process the credit notes or any over/underpayment with the Customer Service Department.
  • Own the invoice processing chain from registering the invoice in the expenses tracking, documentation sign-off, and sent to Paris finance team for processing.
  • Follow-up closely any expenses through our expense follow-up process: invoices processing, commitments, and budgets.
  • Marketing Plan (new launches, promotion) follow-up and coordinates with contractors on brand guidelines.
  • Consolidate, process, and prepare monthly sell-out & sell-in data in the template prepared by the Area Manager.
  • Track and manage region's sellable & non-sellable SKU quotas, review forecast & leftovers.
  • Assist the Area Manager on the follow-up with Airlines (listing preparation, returns, advertising).
  • Support the Retail Manager in the stock level analysis of best sellers.
  • Be the key contact with Retail Managers of the area (information, requests, visuals & materials).
  • Participate in the day-to-day administrative tasks of the department: mails, phone calls, courier.
  • Assist the Area Manager in consolidating sell-out reports.
  • Track and ensure all Givenchy & Kenzo product listings on the approved social platform are updated.
  • Consolidate competitor selling prices of different digital platforms.

Requirements:

  • Minimum 3 years in retail merchandising in both planning & execution capacity.
  • Degree in Business or commerce.
  • Detail-driven.
  • Highly proficient in PC applications SAP, MS Office & Excel (Vlookup & PivotTable).
  • Strong organizational and time management skills with a strong ability to multitask and prioritize.
  • Sensitive to the market, customers' expectations & brand requirements.
  • Willing to learn, goal-oriented & strong analytical skill.
  • Ability to multi-task and adapt to a fast-paced environment.
  • Read & write in both Chinese and English.
  • Good interpersonal, communication with team and management in a multicultural environment.

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