Service Delivery Manager
4 days ago
We are seeking a high calibre professional to join our team as an Operations and Service Manager. The successful candidate will be responsible for management and processing of servicing requests for HSBC Customers.
Key Responsibilities- Coaching and development of direct and non-direct line reports to support improving skills and capability
- Use knowledge of products, processes and procedures to address customer needs both through the team and individually
- Support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
- Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
- Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
- Development and maintenance of Operational Management Information
- Manage or oversee the management of unit administration activities
- Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients
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Service Delivery Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeService Delivery Manager (System Infrastructure and Desk-side) Client Description Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction.Location: Ngau Tau Kok / Kwun TongNature: 1-year Renewable Contract Others • Will...
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Service Delivery Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cognizant Full timeAt Cognizant, we are seeking a highly skilled Service Delivery Manager to join our team. In this role, you will serve as the first point of contact for customers regarding incidents and service requests.As a Service Delivery Manager, you will be responsible for performing hands-on troubleshooting for urgent issues, ensuring committed deliverables and service...
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Delivery Service Excellence Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Jebsen Group Full timeJob SummaryWe are seeking a Delivery Service Excellence Manager to join our Beverage business and drive service excellence and operation efficiency.This role will be responsible for managing the day-to-day delivery operations, including coordinating with 3PL providers and monitoring their performance.Main Responsibilities:Develop and implement strategies to...
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Event Services Delivery Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full timeAbout the JobWe are looking for a talented Event Services Delivery Manager to join our team at Kinly's Global Services. The successful candidate will be responsible for managing and coordinating the delivery of our event services, working closely with clients and internal teams to ensure seamless event delivery.The ideal candidate will have a strong...
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Service Delivery Manager Lead
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeAbout Classy Wheeler LimitedWe are a renowned telecommunications and digital services provider in Asia, committed to delivering exceptional customer satisfaction.Job OverviewThe Service Delivery Manager Lead will lead our service delivery teams in adherence to ITIL process frameworks, ensuring seamless service delivery across all levels of the organization....
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Service Delivery Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full timeJob Description: Responsibilities: 2 years or above in a Service Delivery Manager (SDM) role focused on Deskside / infrastructure. Monitor and manage the account of IT service. Manage and be responsible for network or infrastructure. 4 years of experience in project management. 5+ years of experience in managing IT infrastructure. Data Center and Storage...
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Logistics Service Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Vitasoy International Full timeJob DescriptionWe are looking for a highly skilled Logistics Service Delivery Manager to join our Vitasoy International team. In this role, you will be responsible for managing the day-to-day logistics operations, ensuring timely delivery and maintaining high levels of customer satisfaction.Key ResponsibilitiesOversee the entire logistics process from order...
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Technical Service Delivery Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Commtech Asia Full timeJob RequirementsWe are seeking a highly skilled Technical Service Delivery Manager to join our team. The successful candidate will be responsible for the commissioning of service in accordance with Sygna and client expectations.Key Responsibilities:Managing the project progression, supporting delivery teams, and working closely with clients to ensure...
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IT Service Delivery Specialist
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cloudwise Full timeJoin our team at Cloudwise as an IT Service Delivery Specialist! In this role, you'll be responsible for providing guidance and design delivery solutions during key project delivery stages, ensuring seamless transfer of these solutions to the project management team.Our ideal candidate has a strong understanding of ITIL best practices and experience in R&D,...
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Managed Service Delivery Expert
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ManpowerGroup Hong Kong Full timeManpowerGroup Hong Kong is seeking a Managed Service Delivery Expert to join our team.Job Summary:The successful candidate will be responsible for delivering managed services to our clients, working closely with internal departments, vendors and customers to ensure smooth operations.Main Responsibilities:Deliver managed services to clients.Work closely with...
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Service Delivery Executive
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Williams Lea Full timeWe are seeking a Service Delivery Executive to join our team at Williams Lea. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring high levels of customer satisfaction, and driving continuous improvement initiatives.The ideal candidate will possess excellent communication and interpersonal skills, be able to...
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IT Service Delivery Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full timeE.C Technology Ltd. invites highly motivated individuals to apply for the position of IT Service Delivery Specialist.About the RoleThis exciting opportunity will see you working closely with our esteemed VIP clients, delivering world-class IT support services that exceed their expectations.Key ResponsibilitiesServe as a dedicated point of contact for VIP...
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VIP Client Services Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeVIP Client Service Delivery The role of VIP Banking Associate is critical in providing tailored services to high net worth clients. You will be responsible for delivering exceptional customer experiences and driving revenue growth through proactive business development and relationship building.Main Responsibilities:Promote and sell wealth management...
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IT Service Delivery Expert
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeThe IT Service Delivery Expert role at Bloomberg is focused on ensuring the smooth operation of our financial markets trading and connectivity solutions. As a key member of our global team, you'll be responsible for providing top-notch service delivery to our clients, working closely with our engineering, solutions architecture, and product development teams...
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Global AV Service Delivery Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full timeKinly's Global Services is seeking a seasoned professional to lead its AV service delivery operations in the APAC region. As a Regional Support Services Manager, you will be responsible for overseeing the proactive and reactive AV support teams, ensuring the highest quality of service for clients.The ideal candidate will have extensive experience in the...
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IT Service Delivery Leader
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Plaza Premium Group Full timeJob SummaryWe are looking for a seasoned IT Service Delivery Leader to oversee the successful delivery of digital projects at Plaza Premium Group. This role involves managing project plans, coordinating with stakeholders, and ensuring timely completion of projects.About the Role- Responsible for project planning, coordination, implementation, and completion...
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IT Service Delivery Engineer
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full timeKey ResponsibilitiesAs an IT Service Delivery Engineer at Swing Consulting Ltd., your primary responsibility will be to conduct technical support needs assessment via telephone and email. You will also provide initial support to users, fulfill all contract scope, and ensure timely completion of tasks. Additionally, you will perform ad-hoc IT support duties...
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IT Service Delivery Expert
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Stefanini North America and APAC Full timeAbout the RoleWe are looking for an experienced IT Service Delivery Expert to join our team at Stefanini North America and APAC. As a key member of our IT team, you will be responsible for delivering high-quality IT services to our clients, ensuring their business needs are met.Key ResponsibilitiesTech Support Deliverables: Ensure timely and effective...
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Service Delivery Professional
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Description:In our dynamic banking environment, the role of a Service Delivery Professional is crucial in delivering exceptional customer service to our valued clients. As part of our team at Bank Of China (Hong Kong) Limited, you will be responsible for championing our one-stop personal banking services at branches. Your key objectives will include...
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IT Service Delivery Lead
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full timeJob SummaryWe are looking for an experienced IT Operations Supervisor to lead our IT service delivery team at Airport Authority Hong Kong.The ideal candidate will have a strong background in IT systems administration and be able to provide technical expertise solutions for application systems related problems and issues.Key Requirements:Certification in...