Service Delivery Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Description

We are seeking a high calibre professional to join our team as an Operations and Service Manager. The successful candidate will be responsible for management and processing of servicing requests for HSBC Customers.

Key Responsibilities
  • Coaching and development of direct and non-direct line reports to support improving skills and capability
  • Use knowledge of products, processes and procedures to address customer needs both through the team and individually
  • Support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
  • Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
  • Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
  • Development and maintenance of Operational Management Information
  • Manage or oversee the management of unit administration activities
  • Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients


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