Customer Engagement Management Officer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

In this position, you will support the team in comprehending customer preferences and behaviors through data analysis, aimed at delivering exceptional banking services to our clientele. Regular business oversight and in-depth analysis are crucial components of our efforts to foster business development.

Key Responsibilities


• Generate Management Information System (MIS) reports for diverse business evaluations

• Conduct analyses to address business inquiries and uncover potential opportunities

• Collaborate closely with Business Teams on the execution of marketing initiatives

• Assess the effectiveness of marketing campaigns and offer insights for future strategies

• Create, sustain, and implement statistical models and data-mining methodologies for cross-selling and customer loyalty

Key Requirements


• Bachelor’s degree or higher in Statistics, Business Analytics, Information Systems, or a related field

• Self-driven, enthusiastic, and committed to building a long-term career in the financial services sector

• Strong attention to detail and proficient problem-solving abilities

• Excellent communication skills and a collaborative team player

• Proficient in both written and spoken English and Chinese

• Familiarity with SAS/SQL programming

Candidates with additional experience may be considered for a more senior role.



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