Head of Customer Experience and Engagement

Gravitas Recruitment Group is seeking a seasoned professional to lead our client's Customer Services team in Hong Kong. As a Team Head, you will be responsible for managing a team of customer service officers and ensuring excellent service delivery.Key Responsibilities:Supervise and lead a team of customer service officers in handling complaints,...

Job Title: Head of Customer ExperienceJob Summary:We are seeking a highly experienced and skilled Head of Customer Experience to lead our customer experience team and drive customer satisfaction across our portfolio in Hong Kong and Mainland.Key Responsibilities:Develop and implement strategies to improve customer relationship, dedication, and satisfaction,...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at AXA Group. As a key member of our organization, you will play a critical role in driving business growth and customer satisfaction.Key ResponsibilitiesInsights and AnalysisSupport the development of strategic KPIs for the business and report business performance...

Head of Customer ExperienceHead of Customer ExperienceDepartment: Customer Business DepartmentJob Reference: SCBB_CFD_E4-I/0722Main Responsibilities:This role will report directly to the Director - Customer Franchise, who leads the development and implementation of strategies to improve customer relationships, dedication, and satisfaction. The goal is to...

Job Title: Head of Customer StrategyAbout the Role:We are seeking a highly skilled and experienced Head of Customer Strategy to join our team at Manulife (International) Limited. As a key member of our marketing leadership team, you will be responsible for developing and executing strategies to drive customer growth and engagement across our business.Key...

About Hang Seng BankHang Seng Bank is a leading financial institution committed to delivering exceptional service excellence. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth, innovation, and customer satisfaction.Job SummaryWe are seeking a highly skilled and experienced professional to join...

About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business with a strong presence in 10 markets, serving over 13 million customers across the region. Our company was established in 2013 with a mission to revolutionize the way people feel about insurance.Our VisionWe aim to deliver innovative insurance...

Customer Experience Manager APACReporting to the Head of Customer Experience, you will work closely with a diverse team across countries in APAC to drive thought leadership on Customer Focus. You will play a key supporting role in providing clarity, direction, and support on the execution of the Customer Focus strategy at the local and regional level.Key...

Job SummaryKing Deux Search & Consulting is a specialized executive search firm that offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.About the RoleWe are recruiting on behalf of a leading...

Job Title: Head of Customer Proposition and Management About the Role: Hang Seng Bank Limited is committed to service excellence and seeks a seasoned business leader to drive customer proposition strategies and customer journeys. The successful candidate will collaborate closely with product teams, distribution channels, and other functions to offer...

Job Title: Head of Customer Proposition and Management About the Role: Hang Seng Bank Limited is committed to service excellence and seeks a seasoned business leader to drive customer proposition strategies and customer journeys. The successful candidate will collaborate closely with product teams, distribution channels, and other functions to offer...

Job Summary:As a Senior Manager, Customer Engagement at Chubb, you will be responsible for developing and executing customer engagement strategies to enhance customer experience and loyalty. This role requires a strong understanding of customer engagement strategies, CRM systems, and data analysis.Key Responsibilities:Develop and execute customer engagement...

What We Offer: At TransUnion, we are dedicated to fostering an environment where our associates take charge of their professional growth while receiving support along the way. We encourage everyone to pursue their interests and take ownership of their career paths. With the backing of colleagues and mentors, our associates are equipped with the necessary...

Transforming Customer Experiences at HSBCHSBC is a world-class financial institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global bank. Insurance is about people, and the promises they make. At HSBC, we help deliver on these promises by providing a wide variety of life insurance products and...

Customer Experience Transformation LeadAt Prudential plc, we are committed to being partners for every life and protectors for every future. As a Customer Experience Transformation Lead, you will play a critical role in driving our customer-centric strategy, fostering customer engagement, and delivering exceptional customer experiences across all...

Job Title: Head of Customer StrategyAbout the Role:We are seeking a highly skilled and experienced Head of Customer Strategy to join our team at Manulife (International) Limited. As a key member of our leadership team, you will be responsible for driving the development and implementation of our customer strategy, ensuring that we deliver exceptional...

About TDCXTDCX is a global company that has won hundreds of industry awards, providing excellent support experiences to customers via all relevant communication channels.Job MissionAs a Customer Experience Specialist at TDCX, your mission will be to:Provide an exceptional support experience to customers via all relevant communication channels.Identify...

Job Title: Customer Experience SpecialistAt The Bank of East Asia, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Specialist, you will play a key role in implementing customer experience initiatives and programs that promote our service-oriented culture and enhance our...

Customer Experience Specialist **Job Summary** We are seeking a highly motivated and experienced Customer Experience Specialist to join our Branch Distribution & Services Department. As a key member of our team, you will be responsible for developing and executing customer experience initiatives and programs to drive continuous service improvements in our...

About The Bank of East AsiaWe are a leading financial institution dedicated to providing exceptional customer service and experience.Job SummaryWe are seeking a highly motivated and experienced professional to join our Branch Distribution & Services Department as a Customer Experience Specialist. The successful candidate will be responsible for developing...