Card Services Director
15 hours ago
**DBS Bank (Hong Kong) Limited Career Opportunity**
We are seeking an experienced Card Services Director to lead our team in Group Technology and Operations (T&O), which enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
The successful candidate will be responsible for:
- Leading a card operations team with 14 staff to support dispute handling of card issuing and merchant acquiring business.
- Processing data capturing of financial transactions from card issuing and merchant acquiring business.
- Supporting card association settlement reconciliation and journal entries posting.
- Handling GLAO reconciliation.
- Seizing opportunities to improve either in process redesign, streamlining and/or through system automation.
- Participating in project/initiative implementation.
- Ensuring the staff/department comply with the rules, guidelines and regulatory requirements of the bank, MAS, HKMA pertaining to the operations.
To succeed in this role, you will need:
- A University Degree Holder with minimum 12 years' experience in card operations processing for consumer banking products/services and at least 8 years' in managerial position.
- Good knowledge of consumer banking products including credit card, loan and banking products as well as consumer/commercial laws and related regulatory rules that impact consumer products.
- Professional qualifications in Banking (e.g. AHKIB) an advantage.
- Strong leadership skills and cross-team collaboration.
- Strong Project management skills.
- A high sense of risk awareness and react quickly to mitigate risk.
- Results-oriented and proactive to seek improvement on productivity and operations quality.
- Proficiency in spoken/writing skills in both English and Chinese.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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