Delivery Excellence Leader
4 days ago
Key Responsibilities:
- Drive Client Satisfaction: Ensure the team is well prepared and acts as a cohesive unit, maintaining a positive company image in front of the client.
- Manage Account Financial Plans: Execute a client touch point strategy and manage to the Account Financial Plan (AFP) for fiscally responsible delivery to the Service Level Agreement (SLA).
- Oversee Service Delivery: Act as the highest point of accountability for incident and problem management and oversee service end-to-end delivery in a proactive manner.
Requirements:
- Bachelor's Degree: In Information Technology, Management, Computer Science or relevant disciplines.
- Experience: A minimum of 8 years' experience in Internet related IT project management within a large scale technology environment.
- Skills: Good understanding of the commercial context of the industry and the vast range of IT operations and service offerings.
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