Service Management Executive

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time
Job Description:

Hong Kong Airlines Ltd is seeking a skilled professional to join our team as an Assistant Manager, Service Management. This role involves overseeing the implementation of regular service Key Performance Indicator (KPI) reviews with Ground Operation department management team to enable timely feedback to OMC Manager for escalation if required.


The ideal candidate will have thorough knowledge of operation control and flight dispatch relevant to the AOC, with at least 5 years of Airline operation experience. They should possess good command of both spoken and written English and Chinese, and be proficient in Microsoft Office applications including Word, Excel, and PowerPoint.


This role requires excellent analytical and problem-solving skills, with the ability to work independently and handle conflict in a reasonable manner. The selected candidate will also need to have good understanding of the regulatory authority setup and workflows in PRC.


As an Assistant Manager, Service Management, you will play a key role in ensuring the smooth operation of our airport services. You will be responsible for coordinating continual improvement within the department by measuring the effectiveness of processes and investigating opportunities to increase their services quality and efficiency.


Your duties will include developing KPIs to measure and implement improvements in the services quality processes, organizing new routes launch preparation meetings, preparing meeting minutes and following up on post-meeting actions, and preparing weekly & monthly service KPI reports to management.


If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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