Customer Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Customer Service Officer Role

At HSBC, we're committed to delivering exceptional customer service. As a Customer Service Officer, you'll play a vital role in ensuring our customers receive the highest level of service. Your primary responsibilities will include supporting Relationship Managers in delivering efficient and quality service to customers, acting as the major contact point with customers, and supporting functions to ensure smooth account operations.

Key Responsibilities
  • Support Relationship Managers in delivering efficient and quality service to customers
  • Act as major contact point with customers
  • Support functions to ensure smooth account operations
  • Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers

Requirements
  • Customer focused and with strong interpersonal and problem solving skills
  • Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
  • Good understanding of credit assessment and operations approval process and security documentations is preferred, but not essential
  • Fluent in spoken and written English with knowledge in Putonghua is an advantage
  • Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint

About HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

  • Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Customer Service RepresentativeVita Green Health Product Company Limited is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will have the opportunity to gain Omnichannel experience to maintain customer relationships. You will also play an important role in delivering excellent...


  • Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at foodpanda. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers via phone and email. You will require strong analytical skills, attention to detail, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at China Mobile Hong Kong Co. Ltd.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers. Your primary duties will include:Processing after-sales service orders and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.About The JobThis is a full-time position...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we believe in creating a culture where diversity is celebrated and inclusion assured. Our purpose is to be partners for every life and protectors for every future. As a Customer Service Representative, you will play a vital role in helping us achieve this goal.The role will involve delivering a high standard of service to our customers and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job SummaryThe Hong Kong Federation of Youth Groups is seeking a Customer Service Representative to provide exceptional service to our customers in a fast-paced coffee shop environment.Key Responsibilities• Provide excellent customer service and ensure customer satisfaction• Maintain a clean and organized store environment• Work effectively as part of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Telos Education Full time

    We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Telos Education. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their children.The ideal candidate will have a friendly and positive attitude, with excellent communication skills and the ability to...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    About The Role:The Cigna Group is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Liaise with internal teams and external parties to fulfill customer requestsProvide administrative...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at HKT. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.Handle inbound and written inquiries from customers regarding policy application status, product information, and claims...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and complaints in a timely and professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential, we're committed to delivering exceptional customer service and protecting our customers' futures. As a Customer Service Representative, you'll play a vital role in achieving this goal by providing day-to-day counter service that exceeds customer expectations.Key Responsibilities:Deliver high-quality results that improve customer satisfaction,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Zurich Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone and email inquiries.Key ResponsibilitiesProvide professional customer service to customers in a timely and...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...


  • Hong Kong, Central and Western District, Hong Kong SAR China moomoo Full time

    We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Moomoo. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Assist in the review of account...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at HKT. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients via telephone and email.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional mannerProvide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role OverviewCathay Pacific Airways Limited is seeking a skilled Customer Service Representative to join our team at Hong Kong International Airport. As a key member of our airport services delivery department, you will be responsible for providing exceptional customer experiences to our passengers.Key ResponsibilitiesRepresent the Cathay Pacific brand and...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely and quality responses to their enquiries.You will work closely with our internal teams to resolve...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...


  • Hong Kong, Central and Western District, Hong Kong SAR China New World Millennium Hong Kong Hotel Full time

    **Customer Service Excellence at New World Millennium Hong Kong Hotel**We are seeking a skilled Customer Service Representative to join our team at New World Millennium Hong Kong Hotel. As a key member of our front desk team, you will be responsible for handling phone calls and responding to guests' inquiries in a courteous and efficient manner.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job SummaryDBS Bank is seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, engaging with them through phone calls, emails, social media, and chat.Key ResponsibilitiesProvide exceptional customer service by...