Customer Service Representative
1 month ago
At HSBC, we're committed to delivering exceptional customer service. As a Customer Service Officer, you'll play a vital role in ensuring our customers receive the highest level of service. Your primary responsibilities will include supporting Relationship Managers in delivering efficient and quality service to customers, acting as the major contact point with customers, and supporting functions to ensure smooth account operations.
Key Responsibilities
- Support Relationship Managers in delivering efficient and quality service to customers
- Act as major contact point with customers
- Support functions to ensure smooth account operations
- Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers
Requirements
- Customer focused and with strong interpersonal and problem solving skills
- Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
- Good understanding of credit assessment and operations approval process and security documentations is preferred, but not essential
- Fluent in spoken and written English with knowledge in Putonghua is an advantage
- Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint
About HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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