Senior Application Support Specialist
6 days ago
We are seeking a senior application support specialist to join our team. The ideal candidate will have at least 8-10 years of experience in application management support, preferably from an IT consulting background.
Key Responsibilities:- Production incident management and communication
- Coordinate, lead and prioritize production support requests
- Ensure customer satisfaction through end-to-end support solutions
- Coordinating and validating new enhancements and application upgrades & deployments
- Facilitate problem-solving between client and development team (onshore and offshore team)
- Participate with development team (onshore and offshore team) in planning the new releases and project change request schedule with client
- Analyze and troubleshoot problems effectively while minimizing response time and resolution time with the team.
- Degree holder preferably in Computer Science or Engineering disciplines
- Solid experience in project management, production incident management and communication
- Hands on experience in coordinate, lead and prioritize production support
- Experience on confirming enterprise standards in terms of production support, system change
- Able to lead sizeable on/offshore team to achieve these goals
- Strong experience / knowledge in project management tools, techniques, and systems development methodologies and lifecycles, including Waterfall and Agile
- Sound Knowledge in SAP application technology: Java/ .Net/ ETL/ Package Solutions
eTeam is a leading staffing and recruiting company providing top talent to businesses across APAC region. We are committed to delivering exceptional service and support to our clients.
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