Application Support Engineer

3 days ago

Hong Kong Island, Hong Kong SAR China Crypto Full time

Responsibilities

  • Ensure maximum uptime for multiple production systems
  • Provide L1/L2 application production support to users for trading, data processing, and IT operations
  • Provide weekend support on a rotational basis and occasional public holiday support
  • Manage, own and frequently follow-up incidents and requests raised to the team
  • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
  • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams
  • Work to comply with SLA and OLA
  • Hands-on for incident management, change management and response management and writing RCA reports
  • Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
  • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Requirements

  • Very strong sense of self-discipline, responsibility and integrity
  • A strong interest in working in crypto technology and financial environments
  • Min 3-5 years of experience in application support with fintech background
  • Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity
  • Support experience in applications on Linux environment and cloud computing
  • Knowledge in basic linux commands
  • Experience in any code/scripting languages
  • Proficient in SQL Database queries and relational database concepts
  • Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line
  • Good knowledge in formal and practical production support model
  • Experience with ITSM platforms like Jira, ServiceNow, etc
  • Excellent problem solving skill with a keen eye for detail
  • Excellent communication and interpersonal skills
  • Excellent time management ability and self-organised and motivated

Preferred Technical Skills:

  • Good understanding of the ITIL V3/4 framework is highly preferred
  • Understanding of AWS / Kubernetes is a plus
  • Knowledge of Redis and log queries is a plus
  • Experience in automations / AI would be an advantage
  • Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
  • Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

  • Competitive salary
  • Medical insurance package with extended coverage to dependents
  • Attractive annual leave entitlement including: birthday, work anniversary
  • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
  • Work Perks: crypto.com visa card provided upon joining
  • Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com .

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
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