Application Support Professional

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About Us:

Classy Wheeler Limited is a leading organization in the industry, committed to excellence and innovation. We are seeking an Application Support Professional to join our team, responsible for delivering high-quality technical support services to internal and external users.

Key Responsibilities:

  1. Provide technical support to users, resolving issues promptly and efficiently.
  2. Collaborate with stakeholders to understand technical requirements and deliver tailored solutions.
  3. Conduct thorough analysis of technical issues and develop effective resolutions.
  4. Develop and execute testing plans for new system implementations and upgrades.
  5. Maintain accurate records of technical activities and resolutions.
  6. Participate in knowledge-sharing sessions to enhance team expertise.

Requirements:

  • Diploma holder or above in Computer Science or related discipline.
  • Minimum 1 year of experience in application support and technical training.
  • Expertise in software development and deployment processes.
  • Proficiency in Agile development methodologies and version control systems.
  • Experience with IT service management frameworks and methodologies.
  • Strong analytical and problem-solving skills, with ability to work under pressure.
  • Effective communication and collaboration skills, with ability to work with cross-functional teams.


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