Application Support Engineer
1 day ago
On-site Contract 3 year or above Entry level
Application Support Engineer
To provide operational support for HKGI's expanding portfolio of systems, a new Application Support Engineer will be essential in executing, setting up, and releasing application systems to ensure optimal performance, reliability, and usability. The incumbent will assume the following responsibilities:
Key Responsibilities:
- Monitor, troubleshoot and optimise the performance of applications in production environments
- Develop and execute comprehensive test plans and cases to validate application functionality and quality
- Assist in configuring and setting up applications across development, testing, production environments
- Collaborate with in-house and vendor development teams to adhere to best practices in application deployment
- Coordinate application releases, conducting thorough testing to facilitate smooth deployment
- Maintain detailed documentation of application configurations and release processes
- Provide technical support and training to end-users as needed
- Stay current with emerging technologies and industry best practices in application support
- Perform any other duties assigned by senior officer
Requirements:
We are seeking a high-calibre candidate for the post of Application Support Engineer who possesses:
- A bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience as an Application Support Engineer or in a similar role
- Strong understanding of software development processes
- Familiarity with database management (Relational and NoSQL) and scripting languages (e.g., Python, Shell)
- Experience with application monitoring tools and testing frameworks
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills, capable of working with both technical and non-technical stakeholders
Preferred Qualifications
- Experience with cloud platforms (e.g., AWS, Azure)
- Knowledge of best practices and tools in DevOps (e.g., CI/CD pipelines)
- Familiarity with version control systems (e.g., Git)
- Past working experiences in the healthcare industry
Office Location:
Hong Kong Science Park, Shatin
Remuneration:
Successful candidate will be offered attractive remuneration and be appointed on an initial two-year contract (subject to mutual agreement for contract renewal).
Application:
Interested parties should send full resume enclosing current and expected remuneration together with availability to on or before 21 March 2025 . Only shortlisted candidates will be notified.
Data collected will be used for recruitment purpose only.
Additional Information Job LevelEntry level
Publish Date07/03/2025
Job Ref. No.ASE_2025.03
Job FunctionApplication Development
Company OverviewAbout Hong Kong Genome Institute
The Hong Kong Genome Institute (HKGI), established and wholly owned by the Hong Kong SAR Government, commenced full operations in 2021. With the vision "to avail genomic medicine to all for better health and well-being" and supported by the Health Bureau, HKGI works in close collaboration with the Department of Health, Hospital Authority, medical schools of local universities and other stakeholders to accelerate the development of genomic medicine in Hong Kong along four strategic foci: integrate genomics into medicine, advance research, nurture talents and enhance public genomic literacy. As the first step towards achieving its vision, HKGI launched the Hong Kong Genome Project (HKGP) in 2021. As the city's first large-scale genome sequencing project, HKGP serves as a catalyst to benefit patients and their families with more precise diagnosis and personalised treatment through whole genome sequencing. It also aims to establish genome database of the local population, testing infrastructure and talent pool to address the healthcare needs of Hong Kong in the long run. For more information, please visit
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