Business Application Support Specialist

2 days ago


Hong Kong Island, Hong Kong SAR China The Adecco Group Full time

The Adecco Group is seeking a skilled Business Application Support & Analyst to join their global bank client's team.

Job Summary:

The ideal candidate will possess excellent analytical and problem-solving skills, with experience in production support and business analysis. They will work closely with vendors and development teams to ensure smooth delivery of functional and technical requirements.

Key Responsibilities:

  1. Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system.
  2. Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirements.
  3. Conduct system Quality Assurance Testing and assist in User Acceptance Testing. Perform production deployment and system upgrades.
  4. Analyze business requirements and provide support & solutions.
  5. Assist in project rollout and communicate timelines to business stakeholders.
  6. Management and tracking of daily production problems and user requests.

Requirements:

  1. Good command of English and Mandarin.
  2. Process automation with Python and Shell scripting.
  3. Experience in web-based applications, web analytics, and data security.
  4. Hands-on experience with SQL.
  5. Hands-on experience with Excel / VBA and Java.
  6. Hands-on experience with Linux and Windows OS.
  7. Exposure to system monitoring tools like Dynatrace and Geneos.
  8. Self-learner, diligent, dependable, and result-driven team player.
  9. Working experience in a fast-paced environment is an added advantage.
  10. Good communication and interpersonal skills.
  11. Excellent problem-solving skills.

Education:

  1. Degree in IT/Computer Science with 8+ years' experience in software development and support.


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