Lead Application Support Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Recruit Logic Full time

About Recruit Logic

We are a technology-driven company that values innovation and collaboration. As a leading player in the industry, we strive to provide top-notch solutions for our clients.

Job Description

The Senior Application Analyst role at Recruit Logic involves providing exceptional support to a diverse range of users on various systems, including Calypso. This includes maintaining accurate documentation on operational procedures and technical setup.

In addition, this position requires managing change requests from development and infrastructure teams, as well as other configuration modifications. You will also be responsible for incident escalation and resolution, setting up system monitoring protocols, and responding to notifications.

Furthermore, you will implement tactical automation measures and participate in Business Continuity Planning (BCP) exercises. Your expertise will contribute to IT security and audit evaluations.

Key Responsibilities

  • Provide expert-level support to users on Calypso and other systems
  • Maintain up-to-date documentation on operational procedures and technical setup
  • Manage change requests from development and infrastructure teams
  • Resolve incidents promptly and efficiently
  • Set up system monitoring protocols and respond to notifications
  • Implement tactical automation measures
  • Participate in BCP exercises and contribute to IT security and audit evaluations

Requirements

To excel in this role, you will need:

  • Bachelor's degree or above in IT, Computer Science, or related fields
  • 5-8+ years of experience in relevant application support or development
  • Proficiency in Java programming language
  • Strong understanding of SQL, Linux server commands, and shell scripts
  • Proven analytical and problem-solving skills
  • Excellent communication skills in English and Chinese (Mandarin and Cantonese)
  • Attention to detail and ability to multitask

What We Offer

At Recruit Logic, we offer a dynamic work environment that fosters growth and collaboration. Our team is passionate about delivering innovative solutions, and we are committed to helping our employees reach their full potential.



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