Business Application Support

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Adecco Group Full time

Direct message the job poster from The Adecco Group

Our client is a global bank and they are looking for a Business Application Support & Analyst to join their team.

Responsibilities

  • The role involves a mix of production support and business analysis.
  • Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system.
  • Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirements.
  • Conduct system Quality Assurance Testing and assist in User Acceptance Testing. Perform production deployment and system upgrades.
  • Analyze business requirements and provide support & solutions.
  • Assist in project rollout and communicate timelines to business stakeholders.
  • Management and tracking of daily production problems and user requests.

Experience

  • Good command of English and Mandarin.
  • Process automation with Python and Shell scripting.
  • Experience in web-based applications, web analytics, and data security.
  • Hands-on experience with SQL.
  • Hands-on experience with Excel / VBA and Java.
  • Hands-on experience with Linux and Windows OS.
  • Exposure to system monitoring tools like Dynatrace and Geneos.
  • Self-learner, diligent, dependable, and result-driven team player.
  • Working experience in a fast-paced environment is an added advantage.
  • Good communication and interpersonal skills.
  • Excellent problem-solving skills.

Education

  • Degree in IT/Computer Science with 8+ years' experience in software development and support.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking, Investment Banking, and Financial Services

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