Application Support Specialist
1 day ago
About Hong Kong Genome Institute
At the Hong Kong Genome Institute, we are seeking a skilled Application Support Engineer to join our team. As an entry-level position, this role offers an excellent opportunity for professional growth and development.
Job Overview:
The successful candidate will be responsible for providing operational support for our expanding portfolio of systems. This includes monitoring, troubleshooting, and optimizing application performance in production environments, as well as developing and executing comprehensive test plans to validate application functionality and quality.
Key Responsibilities:
- Monitor and troubleshoot application performance in production environments
- Develop and execute comprehensive test plans to validate application functionality and quality
- Collaborate with in-house and vendor development teams to adhere to best practices in application deployment
- Coordinate application releases and conduct thorough testing to ensure smooth deployment
- Maintain detailed documentation of application configurations and release processes
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience as an Application Support Engineer or in a similar role
- Strong understanding of software development processes
- Familiarity with database management and scripting languages
- Experience with application monitoring tools and testing frameworks
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills
PREFERRED QUALIFICATIONS
- Experience with cloud platforms (e.g., AWS, Azure)
- Knowledge of best practices and tools in DevOps (e.g., CI/CD pipelines)
- Familiarity with version control systems (e.g., Git)
- Past working experiences in the healthcare industry
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