Customer Service Representative

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities with HSBC

Are you looking for a career that will take you further? At HSBC, we offer opportunities, support, and rewards that will help you achieve your goals. Our Wealth and Personal Banking division is a key area of our business, providing borderless banking and world-class wealth management to our customers.

We are seeking a high-calibre professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing quality customer service through accurate and efficient counter transactions.

Key Responsibilities

  • Provide quality customer service through accurate and efficient counter transactions
  • Meet financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
  • Ensure smooth branch operation and achieving satisfactory audit rating by meeting all control and service requirements
  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

Requirements

  • Customer-centric mind-set with commitment to deliver quality service
  • Self-motivated and adaptable to a service environment
  • Good interpersonal and communication skills
  • Eager to learn with positive attitude
  • Strong sense of ownership
  • Fluency in Cantonese and English. Mandarin an advantage
  • Hong Kong Certificate of Education Examination of Hong Kong Diploma of Secondary Education holder, or holder of associate degree, higher diploma or degree from a tertiary institution


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